I just wanted to post out there my really good experience about the support i had with my Spark at DJI NL.

I had a sudden power failure on my Spark (Sudden drop like others here / I had DJI care), sent it in, checked up on my repair and had a very good support and understanding person on chat and overall follow up in a relatively quick turnaround time.
I would like to thank Max and all the team for their patience and understanding.

Everyone's experience probably will never be the same but i wanted to state that the NL support team came across as a hard working and well organized team that went the extra mile for me.

I also have a very, very good experience with DJI repair service. After repair they even sent my Spark to my holiday address in Italy.

If I may ask, I cannot find DJI Care for Spark. Where did you buy it?

AdiChi Posted at 2017-7-26 09:20
I also have a very, very good experience with DJI repair service. After repair they even sent my Spark to my holiday address in Italy.

If I may ask, I cannot find DJI Care for Spark. Where did you buy it?

you can get it on their website in 48 hours after activation.

http://store.dji.com/product/dji-care-refresh-spark?vid=24781

We are so pleased to hear everything has been resolved and appreciate your positive feedback, we will keep improving to provide more professional customer service.
Wish you have a nice time on flying the drone.

AdiChi Posted at 2017-7-26 09:20
I also have a very, very good experience with DJI repair service. After repair they even sent my Spark to my holiday address in Italy.

If I may ask, I cannot find DJI Care for Spark. Where did you buy it?

Please select the correct country before purchasing if your drone is still within 48 hour after activation: https://store.dji.com/product/dj ... ?from=menu_products
If your drone has been activated over 48 hours, verification video is essential to prove your drone is in good condition. Please learn more from here: https://repair.dji.com/en/djicare/customerupload
Then send the email to djicare@dji.com, they will assist.

I completed the Online Repair Request because my mavic air was injured
and I got address: DJI Europe B.V. RMA Department Daelderweg 21,6361 HK NUTH
but I sent to GLS parcel delivery to this address: DJI Europe B.V. RMA Department Barendreccht 2992 LA Bijdorp-Oos 6.
I hope there is no big trouble and that my machine can be improved.
My package arrived according to GLS.
Can I send information about my mavic air machine?
DJI Care case number: CAS-2613401-S8Q8W7

Look forward to their response.

popovicsmarcell10@gmail.com

Popovics Marcell
from Hungary

djiuser_JPyULQMVHAG2 Posted at 1-11 08:49
I completed the Online Repair Request because my mavic air was injured
and I got address: DJI Europe B.V. RMA Department Daelderweg 21,6361 HK NUTH
but I sent to GLS parcel delivery to this address: DJI Europe B.V. RMA Department Barendreccht 2992 LA Bijdorp-Oos 6.

Hi Popovics Marcell, we have sent you the shipping label of UPS when the case was created, but it seems you didn't ship with it. May I have the shipping label of the GLS Parcel?