DJI GO 4 wont open
1755 11 2017-8-2
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Buzz2766
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United States
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I have downloaded the DJI GO 4 app to my Samsung Galaxy Tab 3 and every time is try to open it I get an error saying it has stopped. Any Ideas?  I am running the latest system.
2017-8-2
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SafariMan
Second Officer
Flight distance : 67703 ft
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Switzerland
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I would say that tablet is to old to cope with DJI Go4. You should stick to the recommended device list.
2017-8-2
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Buzz2766
New
United States
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Where do I find the recommended device list?
2017-8-2
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Flycaster
Second Officer
United States
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Start here:

https://www.google.com/search?si ... 3i160k1.EfmztLaF8ws

or here:

http://www.dji.com/mavic/info#faq
2017-8-2
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DJI Diana
Administrator
Flight distance : 2408 ft

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Buzz2766 Posted at 2017-8-2 10:25
Where do I find the recommended device list?

Here is the recommended device list. Besides, you can also try to re-install the APP, shut down other applications before you open the DJI GO 4. DJI GO 4 recommended device.png
2017-8-2
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zanat0s
New
Greece
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i have the same problem with s6 active..
2017-8-4
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zanat0s
New
Greece
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i have a s6 active SAMSUNG GALAXY and the App is totally unusable and unstable. what can i do?
2017-8-4
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DJI Diana
Administrator
Flight distance : 2408 ft

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zanat0s Posted at 2017-8-4 05:07
i have a s6 active SAMSUNG GALAXY and the App is totally unusable and unstable. what can i do?

Sorry for this, could you please provide the details below for further analysis?
1. Operations before and when the Android device crashes
2. Aircraft model
3. Android version number
4. DJI GO app’s version number (shown under Settings of Me in the app)
5. Crash log, ( You can find it in mobile device/SD card/DJI/dji.pilot/LOG/CRASH)
2017-8-7
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thorw
lvl.4
Flight distance : 180167 ft

Germany
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Same here.
I just wanted to fly at a nice place AND THE APP CRASHES ALL TIME.
As well with WiFi mode it wasn't possible.
1. App started, check for updates, button shows go fly,before or after i click that it crashes.
2. Mavic pro, everything up to date
3. Android 7.0 @ Samsung Galaxy S6 Edge
4. App Version 4.1.5
5.
=====        Device Info        =====
manufacture:samsung
product:zeroltexx
model:SM-G925F
version:NRD90M.G925FXXS5EQG1
android version:7.0
sdk version:24
=====        App Info        =====
versionCode:1025474
versionName:4.1.5
=====        Crash        =====
net.sqlcipher.database.SQLiteException: no such column: id: , while compiling: SELECT * FROM airmap_geofence_infos ORDER BY id LIMIT 0,2000
        at net.sqlcipher.database.SQLiteCompiledSql.native_compile(Native Method)
        at net.sqlcipher.database.SQLiteCompiledSql.compile(SourceFile:91)
        at net.sqlcipher.database.SQLiteCompiledSql.<init>(SourceFile:64)
        at net.sqlcipher.database.SQLiteProgram.<init>(SourceFile:89)
        at net.sqlcipher.database.SQLiteQuery.<init>(SourceFile:48)
        at net.sqlcipher.database.SQLiteDirectCursorDriver.query(SourceFile:60)
        at net.sqlcipher.database.SQLiteDatabase.rawQueryWithFactory(SourceFile:1867)
        at net.sqlcipher.database.SQLiteDatabase.rawQuery(SourceFile:1785)
        at dji.thirdparty.afinal.b.d(SourceFile:792)
        at dji.thirdparty.afinal.b.a(SourceFile:754)
        at dji.midware.data.forbid.db.FlyfrbBaseDbManager.getDataAroundSlow(SourceFile:420)
        at dji.midware.data.forbid.db.FlyfrbPolygonMainDbManager.getNearFlyforbidArea(SourceFile:214)
        at dji.midware.data.forbid.DJIFlyForbidController.generateCheckList(SourceFile:425)
        at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyForbidArea(SourceFile:499)
        at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyfrbAreaOpReloadDb(SourceFile:479)
        at dji.pilot.flyforbid.d.a(SourceFile:268)
        at dji.pilot.flyforbid.d$1.handleMessage(SourceFile:144)
        at android.os.Handler.dispatchMessage(Handler.java:98)
        at android.os.Looper.loop(Looper.java:154)
        at android.os.HandlerThread.run(HandlerThread.java:61)
2017-8-7
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Mari
First Officer
Flight distance : 1308780 ft
Netherlands
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Android version of app is since 4.1.0 a pain in the ass... There are many topics on this forum about crashing of the app and possible fixes to resolve this, NON of them work. Only a few Android users have no problems.

5. Crash log, ( You can find it in mobile device/SD card/DJI/dji.pilot/LOG/CRASH)
I do not have this folder...

/sdcard/DJI/dji.go.v4/LOG/CRASH

I have waited a few weeks, hoping that DJI would fix the problem, another 2 updates and still having the same problems made me switch to iOS device... now flying with more pleasure then before...
2017-8-7
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Never fly faste
lvl.2
Flight distance : 3044747 ft
Netherlands
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thorw Posted at 2017-8-7 00:51
Same here.
I just wanted to fly at a nice place AND THE APP CRASHES ALL TIME.
As well with WiFi mode it wasn't possible.

identical to my crash logs...thx, that excludes an error from my/our end.
2017-8-7
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fans987d278a
lvl.4
Flight distance : 124180 ft
Canada
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Never fly faste Posted at 2017-8-7 02:07
identical to my crash logs...thx, that excludes an error from my/our end.

Maybe roll back to an older firmware version seems to work
I had huge issues also, Samsung 6, rolled back to 4.1.3. all good now
But, phones are just to small for these tired eyes, didn't want to spend another 200-400 bucks on a tablet as I;ve tried- Asus 7" , lags like crazy, Samsung 5 phone I had laying around- crashes without warning. Finally, It was suggested that the Acer Iconia 7" tablet works with all latest Go4 versions, happened to grab the Acer on sale for 82. bucks, & even with 4.1.4 it works best of anything I;ve tried (andriods) No lags, no crashes, great picture! Using with Go, Go 4 , Litchi with no issues whatsoever!
2017-8-10
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