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Zenmuse XT and the M200
87 3 2017-8-10 15:00:43
fansfdbe90db
Student Pilot
Flight distance : 19611888
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United States
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Getting my M210 soon and need to be able to use my 3 month old XT. Looks like it is a V1 so I'm to send back to DJI for a $384 upgrade. My XT gets used weekly for first responder work. My question is why am I having to pay for an upgrade to a $12K device thats almost new, and what timeframe for the upgrade.


Thanks in advance...
2017-8-10 15:00:43
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Cory W
Student Pilot
Flight distance : 42048
Canada
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I believe all you need to make Zenmuse XT work with M200.M210 and RTK version, is a gimbal adapter, you should have bought one when you bought your M200
2017-8-10 19:02:01
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An Aerial ViewP
Student Pilot
Flight distance : 19611888
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Just got a reply from DJI Support:


Dear Bruce,

"Thank you for contacting DJI Technical Support.

Per 46640013H-FRD, your XT model is ZXTA13FR.

Before you ship it in for service, we need do the following steps."



Looks like I have to pay shipping fees too. Not happy to owning a $12K 3 month old outdated camera.....
2017-8-11 04:07:28
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fansc9783840
Hobbyist
Flight distance : 5805
Mexico
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Hope this information helps you.

"The Zenmuse XT will work on the M200 series systems, however, the Zenmuse XT adapter is required in order for the sensor to interface on the drone. If you have a V1 Zenmuse XT sensor you will need to send it to DJI for updating. If you have a V2 Zenmuse XT, it has already been updated, however, it still requires the adapter.
Determining if Update is Required
To determine if you have a V1 or V2, check the original packaging. If the label states V2, it has been updated. If not, you will need to send your Zenmsue XT to DJI for updating, there will be a cost associated with this update. You will also need the adapter on V1 updated XTs. Examples of V2 packaging labels are below:"


Captura de pantalla 2017-08-11 a la(s) 14.25.33.png
2017-8-11 11:19:27
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