Im at a lost here .... Cant fly drone due to this calibrate compass error. Ive never had to calibrate compass anywhere i went and had no issues until recently ...


Slight drone crashed about 3 weeks ago due to sudden gust of wind knocked it into tree branches. Drone was found in mud with battery dislodged from it. I took it home cleaned it up. 2 days later i used a hair dryer low setting to make sure everythng was dry. Drone appeared to be ok as it started no problem and there were no errors. Today I noticed a crack in one its landing gear so I replaced the landing gear and put it back together. Now the drone wont take off due to compass error ... I tried calibrating compass several times and failed. I even went to diff locations and failed everytime. All i did was change both landing gears and this started. There was a computer chip in one of its leg that i couldnt remove. I did however manage to remove it carefully using a sharp knife. Was this the compass? If so did i screw my drone up somehow? Please advise.


Regards Daryl


Please note i havent had my phantom for 6 months so will it be covered by warranty? I also didnt buy  DJI Care

well ... looked at it again and it looks fried and smels burnt.....

email sent

Yes, that compass has most definitely been "compromised"!!

Did you melt it with the hair blower?


RedHotPoker

No it was like that when I took landing gear off.

Have you contacted our Support Team via support.us@dji.com? If yes, please PM me your case number, I'd like to look into it.

I received email today Susan from DJI ... ill be replying tomorrow with info as I'm off to work.

Daryl

Trying to start this process and it appears Canada not available yet for service ...

Maritimer Posted at 2017-8-19 08:19
Trying to start this process and it appears Canada not available yet for service ...

So far, the ONLINE REPAIR is not available for Canada, please contact the email support,  they will create a case for you, then tell you how to send the drone in.

Hi Diana they sent me an email with information they needed and after re-reading the email I just needed to reply with the info they requested. Hopefully I did right and this claim can get started