What is a resonable time for sivice to respond to a problem?   I got the conformation email and a email saying they read my request, but nothing now ben a week now.

I was told they were at 24-48 hours.  What is your contact information and the reason that you contacted DJI.

Tahoe_Ed Posted at 2015-9-1 21:29
I was told they were at 24-48 hours.  What is your contact information and the reason that you conta ...

Chris Cash email:  ccash@bright.net  I have a cracks in my arm radiating out from the motor screws.  My S/N:  PH645234664   

http://forum.dji.com/forum.php?mod=viewthread&tid=29448&page=1#pid206540

Tahoe_Ed Posted at 2015-9-1 21:29
I was told they were at 24-48 hours.  What is your contact information and the reason that you conta ...

I have been waiting for 2 weeks now.
Request #187240

I am in the same situation been waiting for 2 weeks now.
Express yourself http://forum.dji.com/forum.php?m ... D236%26typeid%3D236

My request number is 187947

I have forwarded to CS management.  I apologize for the delay.

ccash@bright.ne Posted at 2015-9-4 02:39
My request number is 187947

Dear ccash, our agent has updated your ticket just now. Thanks.

Well still no word from service.  A company is only as good as its support system,  having second thoughts.

They take there time this company has the potential to be great if the customer service was important an they knew info about the product instead of letting us experiment with it

ccash@bright.ne Posted at 2015-9-7 23:20
Well still no word from service.  A company is only as good as its support system,  having second th ...

Our agent updated you on  Sunday 18:00. Is your email address titan....@gmail.com?

DJI Store Posted at 2015-9-9 03:59
Our agent updated you on  Sunday 18:00. Is your email address ?

Yes thanks he has been in contact.  Thanks for your help

Are you using support.us@dji.com.  That was changed recently.

Tahoe_Ed Posted at 2015-9-13 11:23
Are you using support.us@dji.com.  That was changed recently.

Some one has contacted me,  but they have gone silent.  Have not had any contact for over a week now.  Last contact they wanted as good mailing address.  I replied to that and wanted to know if they are going to cover it under warranty.  No response since then.  My local dealer said they will not cover it so I wanted to make sure they are.  Growing very disappointed  with this experience.  

DJI has stated that they will cover frame cracks.  I have escalated your case again.  I am hoping for a response to you tomorrow.

I wanted to thank all that were involved in my warranty clam of my Phantom,  Tahoe Ed, and DJI Store.  Way to turn things around, my Phantom is back home fixed under warranty.  I do have one question my repaired Phantom no longer has the label on the bottom with the serial number and other information.  Will that have any affect on any hopefully not future repairs?  Once again thank you