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I cannot see the camera through DJi vision app
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14025 196 2016-3-17 04:36:12
jeffgauntlett
Beginner
United States
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On my phantom 2 vision + I cannot get the app to show the camera view on my iPhone.  I've upgraded firmware, done multiple suggested trouble shooting steps, but still get no view through the app to my phone.  The camera will take shots and video, but I am having to guess at what the camera is "seeing" without the view appearing through the app.  Any suggestions???
2016-3-17 04:36:12
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Northofthe49th
First Officer
Canada
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Check the cables around the base of the gimbal, they are most often the culprit as they have been a bit prone to come loose, especially in a hard landing or someting....
2016-3-17 05:52:41
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gs
Beginner
Italy
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I have the same problem from a couple of week...I can see through the app 1 time on 10, more or less...
I've checked drone connectors and are all ok and I never had hard landing, crash or other damages....I'm really going crazy...I don't know what to do...
The problem seems to go from bad to worse  day by day....initially the problem occurs only once in a while, now are more times than not works of those works!!
Please, help!!
2016-3-21 09:52:28
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roy
Second Officer
United States
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Video feed trouble shooting
Please try the following steps:
•        Ensure you have upgraded all DJI products to their latest firmware. Check updated, plus the camera firmware
•        Ensure you are connected to the wifi phantom-xxxx SID
.        Check bluetooth be sure it is off
•        Ensure your phone has been updated to the latest software.
•        Ensure you have closed all other multi-tasking applications.
•        Check the free space on your mobile device, it is recommend having at least 3GB available, less storage could be causing an issue.
•        Try deleting the app from your phone and downloading it again.
           Try reformatting the SD card with  full format.
•        Reduce the preview framerate from 30 fps to 15 fps in the Settings of the DJI Vision app.
Check your wifi battery level.
Check the three leads going to the gimbal to be sure they are tight. Check each one closely for any pins that may have pulled up and loose.
If the above don't get it then the only remaining check is the video feed plug on the wifi transmitter under the shell.
If that's ok then it's most likely a damaged or burnt out wifi transmitter if you still see the SID.
2016-3-22 03:10:33
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gs
Beginner
Italy
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Thanks a lot Roy!
probably the problem was the bluetooth active....it's only strange because I've always had the bluetooth active during the past , with no problem... boh!
2016-3-24 06:41:07
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geoff.b.faulkne
Beginner
Australia
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roy@mcscomputer Posted at 2016-3-22 21:10
Video feed trouble shooting
Please try the following steps:
•        Ensure you have upgraded all D ...

all good advice. I had the same problem but could not resolve. Returned to seller who forwarded to DJi with wifi card problem. Everything worked ok just no vision on my phone
2016-3-24 20:48:43
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clausboman
Beginner
United States
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To all of you who had your drone fried by the Range Extender update, look at this rubbish reply I got from DJI after spending tons of money and time sending it to Hong Kong for repair:

For your case CAS-89692-J9Z4N8, there are some problem with the camera both no videl sign and DM368 damaged after aircraft have been hitted slightly.
Of course we will arrange repair for free if the product problem in warranty peroid .So sorry that this is a chargeable case.Please kindly note.Thanks for your understanding.Thanks

...oh, so apparently my drone had an accident exactly at the same time the Range Extender update came out and I now have to pay them more than a 100 USD for both parts, labor and transport to get it fixed! I'm not shy of calling these people a bunch of lying bastards even this post getting deleted for my use of language.

No more DJI!
2016-3-27 22:33:59
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gs
Beginner
Italy
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True Clausboman ... probably you have right, because the problem has come back again even with bluetooth off.
All the points proposed by Roy have been checked ...it's all ok and  now I'm at the starting point with a drone unusable! = (

Tomorrow I try to make the last attempt with a Samsung/Android mobile instead the Iphone ... I will let you know if it is served to something!
2016-3-29 03:42:52
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pgrover516
Banned
United States
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Tip: the author has been banned or deleted automatically shield
2016-3-29 04:27:29
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gs
Beginner
Italy
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Latest news: even with Samsung has the same problem ... this morning it worked with the first battery and then nothing ..
But then, in your opinion .... it is necessary to replace the WiFi module, or it is just to wait in the hope that DJI make a working update the range extender?
2016-3-30 05:22:00
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jonnybgood.olss
Student Pilot
Sweden
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Check this.

How to diagnose broken DJI Phantom 2 Vision+ Wi-Fi FPV module:

    turn on vision+, extender, smartphone, dji vision app, see blank live video screen
    using notebook/pc connect to Wi-Fi network "Phantom_xxxxx"
    ping 192.168.1.2
    If ping succesfull, your wifi-extender is alive and can connect to Phantom's Wi-Fi (binding is ok). If ping fails - go no further, you are doing something wrong. Take a pause, drink coffee, think about getting some background in networking technologies, windows, etc (joke).
    ping 192.168.1.1
    If ping succesfull, TOP PCB board of Wi-Fi FPV module is alive
    ping 192.168.1.10
    If ping succesfull, BOTTOM PCB BOARD of WI-Fi FPV module is alive.
    If ping fails - bottom PCB board (marked WM301_DM368) is broken
2016-3-30 05:46:21
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mletterman
Beginner
United States
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jonnybgood.olss Posted at 2016-3-30 09:46
Check this.

How to diagnose broken DJI Phantom 2 Vision+ Wi-Fi FPV module:

Jonnybgood

Can you explain in a little more detail how to ping the wifi from my Windows computer. I know just enough to be dangerous with a computer but not sure how to ping?

Thanks!
2016-3-30 06:51:06
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jonnybgood.olss
Student Pilot
Sweden
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Okay.
I'm not so good with computers but I managed to do this anyway :-)

Start up the drone & Extender as usual.
take a laptop and search for Wi-Fi network "Phantom_xxxxx"
Type cmd in the Windows Start menu
When the choice comes up cmd.exe, select this
Coming up a new box and there enter the above instructions.
for example. ping 192.168.1.2
Follow the step by step.

In most cases, you get errors when pings on one WiFi card.

Hope you understand now :-)
Good luck
2016-3-30 22:43:56
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jonnybgood.olss
Student Pilot
Sweden
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& You get wrong on any of the cards when you ping have wifi module into the drone replaced.
The new type is more ventilated model.
2016-3-30 22:45:30
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a.dobeerman
Beginner
Russian Federation
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Hi guys,
Where I can buy this PCB board? Please kindly point me to the page.
Thanx.
2016-4-2 17:43:26
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SVTRay
Student Pilot
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gs@fotosintesi. Posted at 2016-3-24 22:41
Thanks a lot Roy!
probably the problem was the bluetooth active....it's only strange because I've al ...

I always fly with my bluetooth active and never had an issue.

Anyhow, I stopped updating my birds a while back and probably why my P2V+ still flies true.

If anyone is interested, I'll selling it. Located in the Dallas area.
2016-4-2 21:16:23
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sandmarkcontrac
Hobbyist
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My Dji Phantom 3 Advanced was working fine, I had just had a quick flight and then decided to update the aircraft and the controller to the latest firmware as the Dji Go app was prompting me to do so.
I have a new Ipad air2 which I had to purchase as my other tablet ( Samsung Tab3 ) wouldn't show me the video/camera feed.

Anyway after updating

Dji Go app to ios 2.7.1
Aircraft P3 advanced to 1.7.60 (I had heaps of problems getting it to load this, the report kept saying it was the same version 1.6 ? but when I look on the app screen it says its 1.7.60 )
RC to 1.5.8 ( even now it still keeps telling me it needs to update to version 1.5.8 even though in the (about page) it's version is 1.5.8)
My Ipad Air 2 is running 9.3.1

I now have control of the phantom but I cannot see any camera or video on my ipad screen.
I have reinstalled and restarted everything multiple times and I get the same results. ( have reinstalled the DJI Go app from your website and I now have lost all of my flight records also)
I am so disappointed with this Phantom.
After having to buy a new Ipad Air2 at the start just so it would be compatible to see the camera on screen I'm now back to where I started.
2016-4-3 05:16:22
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Donnie
First Officer
Flight distance : 862765
United States
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sandmarkcontrac Posted at 2016-4-3 08:16
My Dji Phantom 3 Advanced was working fine, I had just had a quick flight and then decided to update ...

Sand, please upload the SD card hidden file , If you dont know how to read the hidden file, I willleave you a tutorial.  Read Lines 0800 and 1500 and tell me what they say  or just post the file and let the forum read it.  

brother donnie
2016-4-3 05:22:15
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sandmarkcontrac
Hobbyist
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Hi,
I'm not sure how how to see the hidden file , but I downloaded the update again and put the unzipped BIN file into the drone and its lights changed from green to red etc and then stayed green. the report said.
========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.07.0060.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.
Which tells me that its def got the latest version in it.
Sorry i only know enough about computers to be dangerous  lol.
Cheers
2016-4-3 05:57:14
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bengalboy69
Intern Pilot
Flight distance : 263832
United States
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I experienced a similar problem today for first time in over a year.  Seems that the FPV would disappear from my screen like it used to when I first bought the Vision+ V.3.0.  Back then I would have to get out of "camera" setting and restart to regain feed.  Today I had to completely close out the application and restart the connection with my drone.  The only change has been an upgrade to Android Marshmellow on my HTC One M8.  I suspect that my issue may be related to the Vision App not playing as well with Android 6.0.
2016-4-4 21:55:58
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BWJ
Intern Pilot
Denmark
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jonnybgood.olss Posted at 2016-3-30 15:46
Check this.

How to diagnose broken DJI Phantom 2 Vision+ Wi-Fi FPV module:

Do you agree that its not possible to ping bottom PCB board , cause it only communicate one way (from drone to extender) ?

Sorry for my poor english
2016-4-5 11:32:08
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gs
Beginner
Italy
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I don't know ... even the ping test was successful, but I still see the fpv just sometimes   ...
2016-4-6 23:01:01
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BWJ
Intern Pilot
Denmark
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Anyone know where "BOTTOM PCB BOARD of WI-Fi FPV " i located ??
2016-4-7 11:27:31
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andidemiraj
Beginner
Albania
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BWJ Posted at 2016-4-7 21:27
Anyone know where "BOTTOM PCB BOARD of WI-Fi FPV " i located ??

Inside the Wifi module there are two boards. There is a black one in the bottom
2016-6-29 03:22:38
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andidemiraj
Beginner
Albania
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jonnybgood.olss Posted at 2016-3-30 15:46
Check this.

How to diagnose broken DJI Phantom 2 Vision+ Wi-Fi FPV module:

Hi jonnybgood, I have no video and I want to reflow the respective circuit in the wifi module. Is the dm368 the right one?
2016-6-29 03:24:44
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brett
Beginner
United States
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Northofthe49th Posted at 2016-3-17 09:52
Check the cables around the base of the gimbal, they are most often the culprit as they have been a  ...

Hi. I had the same problem, first intermittently, than all the time. I could not see the camera view and the naza mode indicator would not come on, even though the DJI assistant software confirmed it was in Naza mode. Following your advice, I used a plastic pen to push down the wires leading into the gimbal. And presto! That fixed it. Thank you!!!!
2016-7-7 09:02:46
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janj3
Hobbyist
United States
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roy@mcscomputer Posted at 2016-3-22 07:10
Video feed trouble shooting
Please try the following steps:
•        Ensure you have upgraded all D ...

Whoever wrote this listen up.  You forced a change to the RE700 with IOS app 1.0.58.   I was working fine for months with absolutely no issues.  You guys have to resolve the code issue (it's only simple Linux) in the RE700 and send this firmware update out in a revised DJI Vision update.  This is the only way to communicate with the RE700.  You're change affected many users, it's setting my workload way out of whack.  My company is considering changing to another manufacturer e.g. Yuneec.   We cannot afford this down time!!!!
2016-7-7 11:26:55
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janj3
Hobbyist
United States
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jonnybgood.olss Posted at 2016-3-30 09:46
Check this.

How to diagnose broken DJI Phantom 2 Vision+ Wi-Fi FPV module:

What you listed is a procedure if the RE700 didn't get the firmware change forced on us by Vision app 1.0.58.  This broke all my Phantom 2's.   After I bind I only see the SSID of my camera, and I get a failure to connect error.   You need to fix the Linux code in the RE700 and push out a fix through an updated DJI Vision app (for android and IOS).   This is the only way to communicate with the RE700.
2016-7-7 11:32:04
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rudi.peeters
Beginner
Belgium
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Is there a solution found yet ?
2016-10-16 09:39:01
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plumbfreeordie
Hobbyist
United States
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I have a post called "Bad companies" discussing DJI's response to this problem.  You should go there and chime in as I am the only one in the thread with this problem.  The rest of the people are saying I'm a jerk
2016-10-22 07:08:03
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fansee21635b
New
United States
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rudi.peeters@te Posted at 2016-10-16 09:39
Is there a solution found yet ?

Try connecting to FPV without the SD card in.
2017-1-8 14:19:44
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ricom831
Hobbyist
United Kingdom
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Hi all,

I've been suffering from the same issue after starting up my Phantom since 9 months ago... no live view!

Well... I've just made a breakthrough and I have now resolved this! I'm doing some further testing but it involves quite a bit of work as you need to remove the bottom PCB from the WiFi module in the Phantom and then reflash a new firmware using the UART_0 ports. After reflashing, I can now ping 192.168.1.10 and see the camera feed!

So if you are suffering from the no live view issue and cannot ping 192.168.1.10 when connected to the WiFi then this is the fix! I've tried everything else prior to this and nothing else works other than replacing the WiFi module.

More to follow...






2017-1-14 13:48:26
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fans0a9c1791
Hobbyist
United States
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Same problem.  Worked fine.   Took it out today for the first time in 10 months and there is no FPV.  I see literally hundreds of users have the same issue  - bricked by the app upgrade.  What is the final word from DJI on this issue?   Are they fixing for free?   Can it be fixed with another firmware upgrade?
2017-1-14 15:10:42
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ricom831
Hobbyist
United Kingdom
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fans0a9c1791 Posted at 2017-1-14 15:10
Same problem.  Worked fine.   Took it out today for the first time in 10 months and there is no FPV.  I see literally hundreds of users have the same issue  - bricked by the app upgrade.  What is the final word from DJI on this issue?   Are they fixing for free?   Can it be fixed with another firmware upgrade?

I've confirmed that I have now fully resolved my unit - It's a corrupt NAND in the WiFi transmitter (bottom PCB that responds to 192.168.1.10). This corrup NAND stops the unit from booting up.

The only way to restore is to hook into the UART directly on the board.

I'm willing to confirm this is the fix if anyone in the UK wants to send their unit to me.  It would be good to try this out on another unit that has the same issue.
Credit where it's due - These awesome guys had the same issue with the lightbridge unit - Board the lightbridge unit and this WiFi unit seem to be based on the same hardware/code.

http://www.phantompilots.com/thr ... sistant-tool.77073/


2017-1-14 16:15:05
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fans477cf587
Beginner
United States
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I'm with you on this just pulled my PV2 out of the case after a year,did all the preflight  maint . no camrea to the iphone ,however I can take photos & Vids.
2017-1-15 11:57:26
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fans58013ad4
Hobbyist
United Kingdom
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fans477cf587 Posted at 2017-1-15 11:57
I'm with you on this just pulled my PV2 out of the case after a year,did all the preflight  maint . no camrea to the iphone ,however I can take photos & Vids.

And me! Have not flown for about a month.  No video, I am now being told it happens a lot when they ar not flown for a long period and it needs a replacement card/unit?  I think it is bang out of order.  Why is this happening to so many people?
2017-1-16 04:35:13
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ricom831
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United Kingdom
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fans58013ad4 Posted at 2017-1-16 04:35
And me! Have not flown for about a month.  No video, I am now being told it happens a lot when they ar not flown for a long period and it needs a replacement card/unit?  I think it is bang out of order.  Why is this happening to so many people?

It was 9 months since my last flight so it's certainly something to do with leaving the units for a while. Either replacemant or reflash will fix it.

As you are based in the UK, I'm happy to have a look at your WiFi unit and confirm if it's the same issue as me and also if the fix applied will work for all units with the issue. I'm looking for volunteers based in the UK so it's easier to ship/meet.
2017-1-16 04:40:36
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fans58013ad4
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United Kingdom
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ricom831 Posted at 2017-1-16 04:40
It was 9 months since my last flight so it's certainly something to do with leaving the units for a while. Either replacemant or reflash will fix it.

As you are based in the UK, I'm happy to have a look at your WiFi unit and confirm if it's the same issue as me and also if the fix applied will work for all units with the issue. I'm looking for volunteers based in the UK so it's easier to ship/meet.

So I managed to get probably the last replacement in the UK, delivered today and replaced.  All working fine so far.  I will send to you to have a look at as I suspect I may need a spare.  I am also speaking to a legal friend of mine who specialises in retail law etc as I believe there is a fault that is avoidable.  if the instructions advised me that failure to cycle your drone for prolonged periods will damage it I would have used it more.  I was also advised that the old units were not vented and mine had overheated through lack of use.  Really? If it not used how could it over hear plus on inspection mine was the upgrade with vent holes.  BS! I was going to buy a new 4 pro but will invest my money else where.
2017-1-17 14:22:11
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ricom831
Hobbyist
United Kingdom
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fans58013ad4 Posted at 2017-1-17 14:22
So I managed to get probably the last replacement in the UK, delivered today and replaced.  All working fine so far.  I will send to you to have a look at as I suspect I may need a spare.  I am also speaking to a legal friend of mine who specialises in retail law etc as I believe there is a fault that is avoidable.  if the instructions advised me that failure to cycle your drone for prolonged periods will damage it I would have used it more.  I was also advised that the old units were not vented and mine had overheated through lack of use.  Really? If it not used how could it over hear plus on inspection mine was the upgrade with vent holes.  BS! I was going to buy a new 4 pro but will invest my money else where.

Hiya,

Well funilly enough I have the vented unit and live in one of the coldest parts of the UK so there's no way this was an overheating issue that they like to use as an excuse! I was actually in 3 degree weather when I last used the unit and it was then kept in my car for 9 months (in the boot) - again, always kept in cool conditions. I've heard the overheating issue but I'm not convinced - it was perfect 9 months previously so I was in complete shock when it no longer worked. The only reason I was testing it out was to stick it on Ebay and upgrade to a 4... well forget the upgrade as I don't trust it to last more than 2 years like this unit. DJI has let me down with this to be honest

Do you want me to look at your unit and see if I can get it working again for you? More than happy to and you have nothing to lose should I not manage to fix it.

2017-1-18 08:38:44
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ahojman
Beginner
Argentina
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Any new procedure to solve this issue?
Really not sure if I will but another DJI product in the future.
I need an answer and nobody is helping.
2017-1-28 03:33:53
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