Hi there

I have a problem with gimbal on Phantom 3 Adv.  The camera is fixed in the utmost right position at approximately 45 degrees to the axis. It still goes up and down, but do not straighten. I tried iMU and gimbal calibration, but the problem persists. No damages were made to the aitcraft, it happened during the routine flight. I'd be very grateful for your comments/suggestions. Best regards-Alex

Hello Az-a, could you post a short video of this issue here? Thank you.

DJI-Paladin Posted at 2016-5-10 11:02
Hello Az-a, could you post a short video of this issue here? Thank you.

Hi DJI-Paladin

Here is the video of what's going on immediately after start.  On remote side I do not see any warning. Gimbal status 'normal'

Az-a@mail.ru Posted at 2016-5-10 19:30
Hi DJI-Paladin

Here is the video of what's going on immediately after start.  On remote side I do ...

Thanks for your feedback. It is a hardware issue and I'd suggest you to contact our Europe service center for diagnosis and repair service. Here is the contacting info:
Email: support.eu@dji.com
Phone:+49(0)97479304200
Monday to Friday, 9:00AM-5:00PM (German Time GMT+1:00)
Online Support：Monday to Friday, 11:00AM-6:00PM (Netherlands Time UTC/GMT +1)
Normally our turn-around time is around 2 weeks.

DJI-Paladin Posted at 2016-5-11 03:37
Thanks for your feedback. It is a hardware issue and I'd suggest you to contact our Europe service ...

Thank you so much for your comments! I will follow your advice. Best regards-Alex

Az-a@mail.ru Posted at 2016-5-11 16:21
Thank you so much for your comments! I will follow your advice. Best regards-Alex

You are welcome.