Hello guys,


I am new to this thread and I wasn't sure if it's the right thing to post.  

I don't mind waiting for my Mavic Pro Fly More Combo (ordered on Oct. 18) but I need to change my shipping address as I am moving back to another country.  And instead of changing my address to a new country, I want to update my shipping address to my family member's address so I can pick them up when I come back next year.

I already emailed to them DJI's support email last week and I only got automated reply that they are overwhelmed with lot of emails but assured that they are working fast as they can to ship.  I emailed again that I understand but I just want to change my shipping address before they start shippping because I am moving out for another country next week for good.

There have been no reply so far.  So I am bit concerned that they may still ship Mavic Pro to the address that I no longer live in.

Has anyone ever sucessfully tried changing their shipping address?  If so, how do you manage to do it?  Just email to DJI's support email?  I tried with DJI's service chat and they said they cannot help me with this but referred me to email to their support email instead.  :/

Juguardian, sorry for the inconvenience caused, would you please provide us your ticket number? we'll help you escalate it and handle it soon.

DJI Natalia Posted at 2016-12-5 20:57
Juguardian, sorry for the inconvenience caused, would you please provide us your ticket number? we'll help you escalate it and handle it soon.

I am not sure what is my ticket numbers.  Do you mean something like request numbers?

Here is my request numbers: 318917

Thanks for your time and I hope you have a blessed week!

juguardian Posted at 2016-12-6 14:51
I am not sure what is my ticket numbers.  Do you mean something like request numbers?

Here is my request numbers: 318917

That's correct, thanks, our support has replied your e-mail, please check it.

DJI Natalia Posted at 2016-12-5 23:22
That's correct, thanks, our support has replied your e-mail, please check it.

Got it!  They were able to change my shipping address.  Thank you so much!  

juguardian Posted at 2016-12-7 05:02
Got it!  They were able to change my shipping address.  Thank you so much!

No problem, glad to hear it's sorted out now.

Hi DJI,
I have the same problem and send more than 20 emails to your support and marketing teams already and made calls to your HQ in China. I am moving to Germany next week.
Could you please escalate my ticket as well? Ticket Request numer: 357654.
Thanks so much!!!

fans678258fd Posted at 2016-12-7 12:00
Hi DJI,
I have the same problem and send more than 20 emails to your support and marketing teams already and made calls to your HQ in China. I am moving to Germany next week.
Could you please escalate my ticket as well? Ticket Request numer: 357654.

We've escalated your ticket and our pre-sales team will reply you an e-mail to confirm the information soon, sorry for the inconvenience caused.

DJI Natalia Posted at 2016-12-7 00:20
We've escalated your ticket and our pre-sales team will reply you an e-mail to confirm the information soon, sorry for the inconvenience caused.

Unfortunately no response to my ticket 357654 yet!
I really don't understand why this is so hard I tried so many times to get in touch with you guys on different channels, I even posted on your facebook page and texted you on Instagram!
This is just not right, we paid more than $1.000 6 weeks ago and didn't get the product, or any helpful response yet!!!
Don't you thing this is really mean?
We really want to know when our drone will be delivered!!!
I heard that people ordered it on the apple website less than a week ago and the drone will arrive this Friday!?!?
How can that be?

fans678258fd Posted at 2016-12-7 16:59
Unfortunately no response to my ticket 357654 yet!
I really don't understand why this is so hard  I tried so many times to get in touch with you guys on different channels, I even posted on your facebook page and texted you on Instagram!
This is just not right, we paid more than $1.000 6 weeks ago and didn't get the product, or any helpful response yet!!!

We really understand how frustrated it must be, and I'd like to try my best to help you.
The case for changing shipping address should be handled by our pre-sales team, while the ticket 357654 you submitted is in our after-sales support e-mail system.
I've transferred your request to our pre-sales team and they have sent you an e-mail to confirm the info, please  feel free to reply the e-mail for any further questions, thanks.

DJI Natalia Posted at 2016-12-7 01:06
We really understand how frustrated it must be, and I'd like to try my best to help you.
The case for changing shipping address should be handled by our pre-sales team, while the ticket 357654 you submitted is in our after-sales support e-mail system.
I've transferred your request to our pre-sales team and they have sent you an e-mail to confirm the info, please  feel free to reply the e-mail for any further questions, thanks.

It is connected to my old ticket 291368, maybe you could escalate this too please?

fans678258fd Posted at 2016-12-7 17:12
It is connected to my old ticket 291368, maybe you could escalate this too please?

291368 has been replied by our colleague, please check it and feel free to let us know for any further questions.

DJI Natalia Posted at 2016-12-7 02:17
291368 has been replied by our colleague, please check it and feel free to let us know for any further questions.

Since we sent requests from another email than the order email your team could not change my shopping email. So I had to send another message with the ticket number 325410.
Please escalate it again, sorry for that

fans678258fd Posted at 2016-12-8 00:19
Since we sent requests from another email than the order email your team could not change my shopping email. So I had to send another message with the ticket number 325410.
Please escalate it again, sorry for that

I checked with our pre-sales team, they have replied you for further explanation. Please feel free to let them know for any further problems.

DJI Natalia Posted at 2016-12-8 19:31
I checked with our pre-sales team, they have replied you for further explanation. Please feel free to let them know for any further problems.

HI Natalia can you please escalate my ticket also?  Ticket # 440493. I need to change my shipping address as well. Thank you for your support!

Seankansen Posted at 2017-6-19 17:10
HI Natalia can you please escalate my ticket also?  Ticket # 440493. I need to change my shipping address as well. Thank you for your support!

We checked the ticket 440493, which seems to be someone else since it talks about cached videos on dji go APP.
May I know you have got it sorted out or not? If no, please help me confirm your ticket number or e-mail address so I can check it for you again, thanks.

Dear DJI, I Just iedereen the Mavic Pro remote (other one dies). The adres is in Spain but it states NL as country of delivery. Can this be changed? Order Number:  0317957895038

Hello please, I would like to update my address as well! I do not want my drone sent to the wrong address. Case #: CAS-2884858-T0Z8J2

hello i sent my drone in for dji care refresh and was sent out june 3rd. I received an email that the drone is on its way im going in a trip for my birthday and would like to change the shipping address but ups says dji has blocked access to change the shipping address plz help. CAS-4403783-J6T4H7

I faced the same problem, trying to contact the last 3 days but no reply. @DJI Natalia: can you help me with my ticket 3059689/