DJI repair - broken parts
789 3 2016-12-15
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Ely324
lvl.3
Flight distance : 904888 ft
United States
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DJI
2016-12-15
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DJI Natalia
Administrator
Flight distance : 318 ft

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Would you please provide us the case number? We'll help you escalate it soon.
Really sorry for the inconvenience caused.
2016-12-15
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Ely324
lvl.3
Flight distance : 904888 ft
United States
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My case number is __________. I'm just trying to understand why so many parts need to be replaced on the drone when the damage did not look that bad to the eye. A long list of parts with names that mean nothing to me and no diagram makes it hard to see what repairs are being done and why.

Should have just crashed the thing within the first 48 hours instead of 72 and I'd probably already have my drone back or a replacement by purchasing DJI care refresh. I guess that was the gamble I took. It's already been 9 days, I'm another 5-7 days out till it is repaired and then I have to wait for another 5 days for shipping. On top of it I'm already out more money than DJI care refresh for this repair and with no protection or insurance for the future. I think drones are not for me.
2016-12-15
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Ely324
lvl.3
Flight distance : 904888 ft
United States
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DJI support came through and helped with this process. Thank you, my Phantom 4 Pro should be here Dec. 23rd.
2016-12-17
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