I just wanted to share my positive experience with the DJI Care Refresh program.  This is what I wrote to DJI in response to their After-sale service survey:

This is feedback for Service Repair Case No: CASXXXXXX-XXXXXX.  Yes, although I am pleased with receiving a "new" replacement Mavic Pro for my damaged one via DJI Care Refresh program within one week, the process was quick and easy.  I am disappointed however, that the replacement drone is missing 2 propellers out of the 4.  Not sure if this was an oversight by QA because the Repair Receipt says Flight Test "Pass".  How do you perform Flight Test if missing 2 propellers?  If you are reading this feedback, Please take note I would think a "new" replacement drone means it should come with all 4 propellers and not missing 2.  Otherwise, I am still glad the DJI Care Refresh program delivered as advertised.  Signed your Loyal Customer  K.K.

We're very sorry about it, can you tell me your RMA number? I'll look into this.