How long usually take to DJI to respond to email?
I have opened case and I would like to pay for repair, however they want to charge for new battery which I realy not need, since I have extra battery at home, so I sent email to support.us@dji.com with request for new invoice without inteligent flight battery. I got autoreply with request #401873, but no one has replied yet.

My case number is: CAS-410516-K0B1B6

Mirarty, sorry for your unpleasant experience, we've informed our support team for your case and will take care of it.

I too have not heard back from email I sent indicating that instead of sending me new props, they sent the damagaged ones.
Request # 403007 relating to case # CAS-381048-P6Z0W2

Hello, I bought in December two products (inspire 2 and osmo +) and I do not know how to get the bills. I've written all the DJI support sites and nobody answers me. Could you help me?

Orders 0342038271490 and 0349837082910

The first time I emailed the response took at least a week, after the first reply the next couple replies were actually answered by the next day

DanMan32 Posted at 2017-1-25 06:15
I too have not heard back from email I sent indicating that instead of sending me new props, they sent the damagaged ones.
Request # 403007 relating to case # CAS-381048-P6Z0W2

Sorry to hear about the trouble, DanMan.
We'll escalate the case and help you handle it as soon as possible.

Alf_Spain Posted at 2017-1-25 08:39
Hello, I bought in December two products (inspire 2 and osmo +) and I do not know how to get the bills. I've written all the DJI support sites and nobody answers me. Could you help me?

Orders 0342038271490 and 0349837082910

Just to clarify, you sent us e-mails with the e-mail address used for order, right?
We'll check your order and help you get an update as soon as possible.
Sorry again for the inconvenience caused.

DJI Natalia Posted at 2017-1-25 20:45
Sorry to hear about the trouble, DanMan.
We'll escalate the case and help you handle it as soon as possible.

Thanks Natalia.
One other thing.   It seems that one motor having a slight bit of play/knock was overlooked during the repair/test/QA and may be getting worse.  I don't want to send it in again and have to wait another three weeks to get it back when I can replace it myself, though getting the body open is a big pain.
I'd order a new motor through the store but again because of the high shipping fee, any chance I can get a replacement at the same time the prop?   It is the 2312A CW (black tip).
If not then I'll find a source that has a low shipping cost.

DJI Natalia Posted at 2017-1-25 21:03
Just to clarify, you sent us e-mails with the e-mail address used for order, right?
We'll check your order and help you get an update as soon as possible.
Sorry again for the inconvenience caused.

Yes, I sent my e-mails with the same e-mail adress.

It's amazing that it's so hard to get an invoice

I have been waiting answer for email more than 3 weeks now. Also I have been waiting batteries more than 2 months now. Not happy at all.

never receive any response

I emailed them a question about my order last Thursday 26th, still haven't heard from them yet.
Would have been quicker to send a good old fashioned letter in a envelope with a stamp on it. I expect the younger ones on here won't know about this method

Two weeks still no response..

mufacik Posted at 2017-2-1 00:17
I have been waiting answer for email more than 3 weeks now. Also I have been waiting batteries more than 2 months now. Not happy at all.

What is your ticket or case number and I'll make sure someone contacts you tomorrow.

hallmark007 Posted at 2017-2-1 16:48
Two weeks still no response..

What is your ticket or case number and I'll make sure someone contacts you tomorrow.

rustydiver Posted at 2017-2-1 10:59
I emailed them a question about my order last Thursday 26th, still haven't heard from them yet.
Would have been quicker to send a good old fashioned letter in a envelope with a stamp on it. I expect the younger ones on here won't know about this method

What is your ticket or case number and I'll make sure someone contacts you tomorrow.

阿莱克思 Posted at 2017-2-1 10:52
never receive any response

What is your ticket or case number and I'll make sure someone contacts you tomorrow.

DJI-Ken Posted at 2017-2-1 18:38
What is your ticket or case number and I'll make sure someone contacts you tomorrow.

It's not a repair but an order , ordered Z1 12/01 am travelling on 12/2 wondering if it would ship, if there is a delay it's not a problem, was just trying to get some info, shipping was 15/20 days order number is.
3537866930628, thank you..

hallmark007 Posted at 2017-2-2 02:38
It's not a repair but an order , ordered Z1 12/01 am travelling on 12/2 wondering if it would ship, if there is a delay it's not a problem, was just trying to get some info, shipping was 15/20 days order number is.
3537866930628, thank you..

I sent a inquiry to see if there's a ship date.

DJI-Ken Posted at 2017-2-2 07:02
I sent a inquiry to see if there's a ship date.

Thanks dji Ken , it's no problem if shipping late, just was taking a trip to Sweden wondering if it might arrive before I go, have plenty of other toys I can bring.

Might buy me more Time to think up another excuse to tell the wife why I need another toy.

Good luck

hallmark007 Posted at 2017-2-2 07:20
Thanks dji Ken , it's no problem if shipping late, just was taking a trip to Sweden wondering if it might arrive before I go, have plenty of other toys I can bring.

Might buy me more Time to think up another excuse to tell the wife why I need another toy.

Sounds good, I'll let you know when I hear back.

I finally got a reply 17 days later. To tell me my Mavic has been delivered.
I know I got it last week.

DJI Natalia Posted at 2017-1-25 20:45
Sorry to hear about the trouble, DanMan.
We'll escalate the case and help you handle it as soon as possible.

Can you help me too? After repair, they didn't send me my controller for my Mavic Pro. Case Number: CAS-1375738-70S9Z6

Quaccers Posted at 2018-1-25 16:23
Can you help me too? After repair, they didn't send me my controller for my Mavic Pro. Case Number: CAS-1375738-70S9Z6

Sir, we have responded your post in https://forum.dji.com/forum.php? ... 6orderby%3Dlastpost, please do not spam and keep us updated there, thanks for your understanding.

Ticket ID- 5441064

kindly assist no one responding

djiuser_6HUgZQVtVFQV Posted at 10-27 05:37
Ticket ID- 5441064

kindly assist no one responding

Hello, there. Sorry for the inconvenience. We checked your email. In your case, we are unable to resolve your issue remotely, you are advised to send it back for diagnosis and repair. Here is the link: https://www.dji.com/support/repair?site=brandsite&from=footer