hi,

i have been experiencing condensation within the camera's lens, and the footage and images are simply unusable

i've tried contacting support through the chat and email but unable to get the service reps to follow up!

would any kind dji staff on this forum kindly help, thanks

I have purchased 2 Mavics from DJI, and the other did not have this and works beautifully.

I've tried to get the aircraft and camera to acclimatise to the weather by having it out in the open environment for sometime, before I started flying it. It did not help, and the condensation issue still persists. The condensation only occurs in flight, and it clears up after a while when the aircraft lands. I do not need to fly it very high (1m above ground) before the condensation happens.

cy .sg Posted at 2017-2-7 08:14
I have purchased 2 Mavics from DJI, and the other did not have this and works beautifully.

I've tried to get the aircraft and camera to acclimatise to the weather by having it out in the open environment for sometime, before I started flying it. It did not help, and the condensation issue still persists. The condensation only occurs in flight, and it clears up after a while when the aircraft lands. I do not need to fly it very high (1m above ground) before the condensation happens.

Yep  ,it seems quality control can be an issue on the MAVIC
Mainly mostly all issues with the camera or gimble.  
My MAVIC arrived damaged And still waiting for DJI repair to get back to me. THERE is a thread on this subject also.
Happy flying

cy .sg Posted at 2017-2-7 08:14
I have purchased 2 Mavics from DJI, and the other did not have this and works beautifully.

I've tried to get the aircraft and camera to acclimatise to the weather by having it out in the open environment for sometime, before I started flying it. It did not help, and the condensation issue still persists. The condensation only occurs in flight, and it clears up after a while when the aircraft lands. I do not need to fly it very high (1m above ground) before the condensation happens.

Had the same problem.
Solved it having the camara 3 days in the sun,
Since then fine and always storing in a dry place.
Had another tread about this.
Camara lens condensation/can't focus.
But don't know how tu put the link here.
Hope it help.

Can you show us a footage or picture through the condensation? If it obviously affects the image, you should send it in.

thanks Thor. yes it does affect, the images are pretty unusable.

i've been trying to send it in but customer service is not very responsive. it's been almost 3 weeks since i contacted service.

are u able to help?

Get some silicagel bags and put them into your bag for a few days. Also, the condensation will be most likely to happen on cold humid  days.

cy .sg Posted at 2017-2-7 08:14
I have purchased 2 Mavics from DJI, and the other did not have this and works beautifully.

I've tried to get the aircraft and camera to acclimatise to the weather by having it out in the open environment for sometime, before I started flying it. It did not help, and the condensation issue still persists. The condensation only occurs in flight, and it clears up after a while when the aircraft lands. I do not need to fly it very high (1m above ground) before the condensation happens.

im having the exact SAME problem with you...contacting the customer service too...

where you from ?

fanse66a3bf6 Posted at 2017-2-7 10:03
Had the same problem.
Solved it having the camara 3 days in the sun,
Since then fine and always storing in a dry place.

HERE is the link to the thread.

hi, the customer service still has not responded at all!

cy .sg Posted at 2017-2-8 18:16
hi, the customer service still has not responded at all!

Hi, find online chat on www.dji.com/support and follow instructions to send it in.

DJI-Thor Posted at 2017-2-8 19:18
Hi, find online chat on www.dji.com/support and follow instructions to send it in.

hi, i did that.

i've sent in emails.
i've had a chat with a CSO, and he advised me to send in an email promising to follow up.

nothing came back!!

i jut want to send it in, and i'm already facing so much issues.

can i request for a refund? the product in my hands is totally not serving the purpose.

Have you raised a support ticket?
- Once you have, post the ticket number here so the DJI team can escalate it.
You should get a ticket number as soon as you lodge it.

i finally got a response, this ticket has been open for quite a while already.

"Sorry to hear about the problem with your Mavic Pro. I will help follow up this case.
About this issue, please make sure to put the aircraft at a dry place when do not use it.
If the condensation is found while flying the aircraft, please land the aircraft and lay it for about 2 minutes, it will disappear.
This does not affect the performance of the aircraft. No worries. "

how can i keep launching and landing the plane whenever it gets condensation forming?? the footages and images are simply not usable!!!

i have purchased 2 mavic pros direct from DJI store, the other one works perfectly. flown and kept in the same condition, does this mean the condensation one is defective?

ticket number is 417904

is any Dji staff able to help?

store your Mavic in a dry box kept at 70% humidity and not in an air conditioned room before flying. You live in a country whose humidity is at dew point in the mornings so condensation will occur.

i store both my mavics dry, and the other doesn't have such problems under the same conditions.

are the later batches of cameras not purged or sealed properly so there's moisture inside the lens?

cy .sg Posted at 2017-2-9 16:37
is any Dji staff able to help?

Yes, thank you for the info. I'll escalate the case for you.  One of my colleague should contact you in a day or two.  Also, it would be helpful if you can post more photos/videos shot while the camera is under influence, and the close picture of the camera while in condescation. So we an have a better assessment of how severe it is and whether it affects the performance of the camera

DJI-Thor Posted at 2017-2-10 00:35
Yes, thank you for the info. I'll escalate the case for you.  One of my colleague should contact you in a day or two.  Also, it would be helpful if you can post more photos/videos shot while the camera is under influence, and the close picture of the camera while in condescation. So we an have a better assessment of how severe it is and whether it affects the performance of the camera

HI Thor,

I have recently discovered the same problem.
ie condesation forming once I take off and start ascending.

I read this post with interest and am urgently seeking advice. Is there a fix for this or should I send it back?

I am in Australia- my first contact to support last week is #474004.


what should I do?

Hugh

cy .sg Posted at 2017-2-9 17:24
i store both my mavics dry, and the other doesn't have such problems under the same conditions.

are the later batches of cameras not purged or sealed properly so there's moisture inside the lens?

HIya,

I'm having the exact same issue as you have described here in Sydney Australia. Did you have any outcome to this?

Hugh

Hugh Clark Posted at 2017-3-26 21:34
HI Thor,

I have recently discovered the same problem.

It depends on how severe the issue is and whether it noticeably affects the performance of the camera.  When does the condensation show up and when does it go away? Do you have a clip that can demonstrate the effect of it? Thank you.

https://www.dropbox.com/s/tln4k0 ... 49800769.png?dl=0


HI Thor,

the condensation shows up as soon as I ascend about 10mtrs high. It seems the compromised moist air inside the camera lens is sucked to the glass. When it comes back down after a little while it dissipates.
As you can see from the images it is a major issue.

I left it in the sun yesterday and further am going to follow some suggestions from a friend who had a similar issue with a regular lens. He covered it in stockings, then placed in a sealed pelican case, then filled it with rice and sat it in the sun for a while to allow the rice to suck out the trapped moist air.

I'm hoping this will be a fix and I won't have to send it in a wait 6 weeks to have it working again.

I'll report back,

Hugh

[url]https://www.dropbox.com/s/klw7bi2bdwdvblq/27535F93-7F27-4E5B-BECD-4B3997A25EAA.jpeg?dl=0

another picture

DJI-Thor Posted at 2017-3-26 22:30
It depends on how severe the issue is and whether it noticeably affects the performance of the camera.  When does the condensation show up and when does it go away? Do you have a clip that can demonstrate the effect of it? Thank you.

Have tried putting in pelican case filled with rice, placed in the sun, on first flight it looks clear. whew, hopefully that is the solution, the rice sucked out the moist air that had become trapped in the lens.

Hugh

Hugh Clark Posted at 2017-4-2 18:58
Have tried putting in pelican case filled with rice, placed in the sun, on first flight it looks clear. whew, hopefully that is the solution, the rice sucked out the moist air that had become trapped in the lens.

Hugh

Glad it works for you.  Sorry I didn't see your previous response because you didn't click the reply button under my comment.

cy .sg Posted at 2017-2-7 08:14
I have purchased 2 Mavics from DJI, and the other did not have this and works beautifully.

I've tried to get the aircraft and camera to acclimatise to the weather by having it out in the open environment for sometime, before I started flying it. It did not help, and the condensation issue still persists. The condensation only occurs in flight, and it clears up after a while when the aircraft lands. I do not need to fly it very high (1m above ground) before the condensation happens.

Seems like I am having the same issue, had my Mavic for 4 months now...

Break the glass (it helped for me, I used nd filter to protect the rest) or use couple of silicon gel packets inside the lens cover while putting back in case. No repair required at all. Just treat it as your DSLR.

fans343af7c0 Posted at 2017-8-20 10:52
Break the glass (it helped for me, I used nd filter to protect the rest) or use couple of silicon gel packets inside the lens cover while putting back in case. No repair required at all. Just treat it as your DSLR.

You may like to see the ultimate solution...
[ https://drive.google.com/file/d/ ... zA/view?usp=sharing ]

Subhasom-M Posted at 2017-8-20 13:05
You may like to see the ultimate solution...
[ https://drive.google.com/file/d/0B9kwmR1JvYhnaEFhellJeHZIYzA/view?usp=sharing ]

Your a nutter breaking the glass. I would send it back! You must have more money than sense

Subhasom-M Posted at 2017-8-20 13:05
You may like to see the ultimate solution...
[ https://drive.google.com/file/d/0B9kwmR1JvYhnaEFhellJeHZIYzA/view?usp=sharing ]

That seems like a very drastic solution to the problem. If moisture can get in then it can surely get out again. I would think sealed in a case with a couple of descant packs and kept in a warm area for a few days would do the trick.

Aardvark Posted at 2017-10-1 10:18
That seems like a very drastic solution to the problem. If moisture can get in then it can surely get out again. I would think sealed in a case with a couple of descant packs and kept in a warm area for a few days would do the trick.

I've read that sending it back may not be a solution as it could happen again with a new unit. Smashing the lens maybe the only sure way of fixing it, then protect it with a filter

Hugh Clark Posted at 2017-4-2 18:58
Have tried putting in pelican case filled with rice, placed in the sun, on first flight it looks clear. whew, hopefully that is the solution, the rice sucked out the moist air that had become trapped in the lens.

Hugh

Hi Hugh

I am also facing the same issue with my DJI Mavic pro-drone.
I am also not willing to send it to the DJI officials considering the long waiting time.
Just wanted to ask you whether the pelican case solution that you tried on your drone is permanent or did the issue arrived again in your drone.
Because if the issue arises again then it is better to send the drone for repair/replacement to the DJI officials


Thanks
Superindian Vlogs

Any one has got a solution here? Got condensation inside lens after 2 minutes of fan operation. when its off ,goes back to normal.cant shoot anything...any suggestions would be helpful.

Ive had my drone for a few months and only had it in the air a few times. During the last 2 flights the lens has been getting covered with fog / condensation after about 5 /10 mins in the air which is ruining the footage and is unusable.

On both occasions it has been quite cold outside, but even still surely this should be happening

I contacted DJi online and they seem to have standard response which is send it to them for repair, even though it's only a few month old.

Has anyone experience this and how have you fixed the issue? Is it possible that I have a faulty drone?

I've attached some photos of how it looks

djiuser_yviHMlO Posted at 2017-10-30 07:12
Ive had my drone for a few months and only had it in the air a few times. During the last 2 flights the lens has been getting covered with fog / condensation after about 5 /10 mins in the air which is ruining the footage and is unusable.

On both occasions it has been quite cold outside, but even still surely this should be happening

Same here...we all are doomed

These drones should be replaced and not sent away for weeks to be fixed

I had the same problem. I did put it in a case full of rice for three days , then in it's Pelican case with many bags of silica for a week. The Mavic Pro stilll have the same problem. My DJI Phantom 3 Pro that it's always keept also in a Pelican case and at the same room as my Mavic does no ever had that problem. ???!!!

I had the same problem. I did put it in a case full of rice for three days , then in it's Pelican case with many bags of silica for a week. The Mavic Pro stilll have the same problem. My DJI Phantom 3 Pro that it's always keept also in a Pelican case and at the same room as my Mavic does no ever had that problem. ???!!!