DJI Mindy
Administrator
Offline
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Sorry to hear about that.
If you want to use the DJI Care Refresh to replace the drone, you will need to recover it and send it in.
Hope you will recover it. Keep my finger crossed for you.
DJI Care Refresh does not cover the following:
1) Lost or partially lost aircraft, gimbal or accessories.
2) Stolen, forgotten, or abandoned product.
3) Damage caused by flight under unsuitable conditions.
4) Remote controller, battery of Inspire 2 and Phantom 4 Pro, and modification accessories.
5) Deliberate losses.
6) Abrasions and shell damage that do not affect the performance of the product.
7) Direct or indirect losses caused by force majeure.
8) Replacement requests for damage incurred outside the period of validity.
9) Extra fees resulting from technical enhancements or performance improvements.
10) Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and charger.
11) Damage resulting from the use of third party accessories, batteries or software.
You can learn more here : http://www.dji.com/service/djicare-refresh/info#s5 |
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