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DJI MAVIC spinning and gimbal issue
187 11 2017-3-12 11:07:07
BIGcmck
Beginner
United Kingdom
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Hi guys

i have an issue with my mavic pro (only since i updated to the latest firmware the .500 edition

when ever i fly the unit and try to lower the gimbal to look below it turns to the left and makes the camera start bouncing up n down and the drone unit start rotating if i select sport mode it stops and i can land the drone

Ive tried to calibrate the drone and get gimbal clamp issues like ive seen others having

i use this drone for work and now am left with basically an unusable unit

ive tried downgrading the software on both the drone and the controller but still the same

Do i need to return the unit for repair?
2017-3-12 11:07:07
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RAZAH600
Hobbyist
Flight distance : 106440
United States
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yeah, you should sent it back. it seems like it have a manufacturing defect.
2017-3-12 11:37:19
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DJI Mindy
Administrator
China
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Have you tried to downgrade the firmware to previous version?
Besides, could you please provide some videos of the gimbal camera issue for better assistance?
2017-3-12 23:19:27
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BIGcmck
Beginner
United Kingdom
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Hi there Mindy that was the first thing i did was to downgrade the firmware on both the drone and the remote still the same
2017-3-13 05:17:40
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DJI Mindy
Administrator
Japan
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BIGcmck Posted at 2017-3-13 05:17
Hi there Mindy that was the first thing i did was to downgrade the firmware on both the drone and the remote still the same

Do you record any video about the gimbal camera issue?
2017-3-13 20:16:14
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BIGcmck
Beginner
United Kingdom
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not yet but i can do if it would help
2017-3-13 23:39:50
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BIGcmck
Beginner
United Kingdom
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Hi Mindy Ive uploaded a video to show you the issuewhen i lower the camera the whole drone starts to spin until raise the gimbal


2017-3-16 16:38:38
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DJI Mindy
Administrator
China
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BIGcmck Posted at 2017-3-16 16:38
Hi Mindy Ive uploaded a video to show you the issuewhen i lower the camera the whole drone starts to spin until raise the gimbal

DJI Mavic Pro Fault

Sorry for the late reply.
Please click the reply button so I can see you are responding to me.
Since you have tried all basic troubleshooting, I'd suggest you to send it in for further evaluation.
Did you get in touch with our tech support at support.eu@dji.com?
2017-3-19 19:35:23
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BIGcmck
Beginner
United Kingdom
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DJI Mindy Posted at 2017-3-19 19:35
Sorry for the late reply.
Please click the reply button so I can see you are responding to me.
Since you have tried all basic troubleshooting, I'd suggest you to send it in for further evaluation.

Hi Mindy no not yet ill email them now
2017-3-23 04:26:29
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DJI Mindy
Administrator
Japan
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BIGcmck Posted at 2017-3-23 04:26
Hi Mindy no not yet ill email them now

Or you could fill in an online repair request form and apply for pickup here.
You’ll get a case number automatically. https://repair.dji.com/en/SelfRepair/Area
2017-3-24 21:08:52
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BIGcmck
Beginner
United Kingdom
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DJI Mindy Posted at 2017-3-24 21:08
Or you could fill in an online repair request form and apply for pickup here.
You’ll get a case number automatically. https://repair.dji.com/en/SelfRepair/Area

Hi Mindy whats the warranty stance for the drone being repaired when i received it as an Xmas present
my contact details are obviously different from the ones on the receipt invoice
2017-3-26 14:02:59
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DJI Mindy
Administrator
Japan
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BIGcmck Posted at 2017-3-26 14:02
Hi Mindy whats the warranty stance for the drone being repaired when i received it as an Xmas present
my contact details are obviously different from the ones on the receipt invoice

There's no need to worry about the contact details.
Just provide the proof of purchase to our support team.
Warranty period is related to the proof of purchase date.
2017-3-27 03:18:57
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