Please select Into the mobile phone version | Continue to access the computer ver.
DJI Care Refresh refund?
496 16 2017-3-13 23:21:01
fans31441475
Hobbyist
Flight distance : 126134
United States
Offline

Hi all. I'm just hoping someone can steer me in the right direction since 2 email requests have gone unanswered. Maybe I'm not getting to the right department?
  
  
I purchased the Mavic Pro fly more combo from Newegg (through the DJI official store) and it was defective. No matter what I did the compass would constantly give errors and require to be recalibrated. Anyway, I ended up returning to the retailer for a replacement but I purchased the DJI care refresh on the unit I returned and need to get a refund for that plan. Sent two emails with the information to the sales email but haven’t had any response?
  
  
I've since received the replacement and purchased a refresh plan on the new one. Just need some support help on how to get a refund for the first plan.
2017-3-13 23:21:01
Use props
DJI Natalia
Administrator
Japan
Offline

That must have been frustrating for you, we'll forward this concern to the appropriate department and get it sorted out shortly.
Would you please help us confirm your e-mail address? We'd love to help you handle it soon.
2017-3-14 01:27:40
Use props
fans31441475
Hobbyist
Flight distance : 126134
United States
Offline

DJI Natalia Posted at 2017-3-14 01:27
That must have been frustrating for you, we'll forward this concern to the appropriate department and get it sorted out shortly.
Would you please help us confirm your e-mail address? We'd love to help you handle it soon.

I sent you a PM with my email DJI Natalia. Thank you for reaching out!
2017-3-14 08:28:03
Use props
DJI Natalia
Administrator
China
Offline

fans31441475 Posted at 2017-3-14 08:28
I sent you a PM with my email DJI Natalia. Thank you for reaching out!

No problem, I got your e-mail address, we've sent you an e-mail to help you deal with the case, looking forward to hear from you.
2017-3-14 18:13:21
Use props
fans31441475
Hobbyist
Flight distance : 126134
United States
Offline

DJI Natalia Posted at 2017-3-14 18:13
No problem, I got your e-mail address, we've sent you an e-mail to help you deal with the case, looking forward to hear from you.

I sent the information that was requested. Thank you. For the prof of return for the Mavic I attached a screen shot of the RMA from the retailer. Is that going to be ok? I wasn’t sure how else to show that the defective Mavic was indeed returned.
2017-3-15 00:12:20
Use props
DJI Natalia
Administrator
Japan
Offline

fans31441475 Posted at 2017-3-15 00:12
I sent the information that was requested. Thank you. For the prof of return for the Mavic I attached a screen shot of the RMA from the retailer. Is that going to be ok? I wasn’t sure how else to show that the defective Mavic was indeed returned.

The information you provided is valid, no worries, and our support will reply your e-mail soon.
2017-3-15 02:20:44
Use props
fans31441475
Hobbyist
Flight distance : 126134
United States
Offline

DJI Natalia Posted at 2017-3-15 02:20
The information you provided is valid, no worries, and our support will reply your e-mail soon.

Glad to hear, do you know how long it might take to get a response? I still have not heard back.
2017-3-16 23:11:48
Use props
DJI Natalia
Administrator
China
Offline

fans31441475 Posted at 2017-3-16 23:11
Glad to hear, do you know how long it might take to get a response? I still have not heard back.

Your case is under progress, we're working on it recently, I talked to our DJI Care team again to help you receive an update shortly. Appreciate for your patience.
2017-3-17 00:03:54
Use props
fans31441475
Hobbyist
Flight distance : 126134
United States
Offline

DJI Natalia Posted at 2017-3-17 00:03
Your case is under progress, we're working on it recently, I talked to our DJI Care team again to help you receive an update shortly. Appreciate for your patience.

I still have not heard back from anyone. I will give them 2 more days then I will be pursuing a dispute through PayPal. I see no reason for it to take this long to get my money back when it was taken from me so fast.
I appreciate your help here but the other end of the process is just unacceptable!
2017-3-21 07:52:40
Use props
DJI Natalia
Administrator
China
Offline

fans31441475 Posted at 2017-3-21 07:52
I still have not heard back from anyone. I will give them 2 more days then I will be pursuing a dispute through PayPal. I see no reason for it to take this long to get my money back when it was taken from me so fast.
I appreciate your help here but the other end of the process is just unacceptable!

This situation has filled me with regret, sincerely apologize for the trouble caused. I'm checking with Care team for your case now, will try my best to help you out soon.

Update here: our support replied your e-mail to confirm your full name to issue the refund, but they did not hear from you for some reason, please PM me or reply the e-mail, thank you very much.
2017-3-21 19:28:40
Use props
fans31441475
Hobbyist
Flight distance : 126134
United States
Offline

DJI Natalia Posted at 2017-3-21 19:28
This situation has filled me with regret, sincerely apologize for the trouble caused. I'm checking with Care team for your case now, will try my best to help you out soon.

Update here: our support replied your e-mail to confirm your full name to issue the refund, but they did not hear from you for some reason, please PM me or reply the e-mail, thank you very much.

I just found the email you're referring to. It asks for my full name AND a return receipt ? I have already provided the receipt? I will respond via PM to you and to the email with my full name and resend the screen capture of the receipt.

Thank you for your help and I apologize for missing the email.
2017-3-21 23:12:23
Use props
DJI Natalia
Administrator
Japan
Offline

fans31441475 Posted at 2017-3-21 23:12
I just found the email you're referring to. It asks for my full name AND a return receipt ? I have already provided the receipt? I will respond via PM to you and to the email with my full name and resend the screen capture of the receipt.

Thank you for your help and I apologize for missing the email.

No problem, I've informed our care team to check your e-mail with the information and issue the refund for you soon. Thanks for your support!
2017-3-22 00:52:54
Use props
fans31441475
Hobbyist
Flight distance : 126134
United States
Offline

DJI Natalia Posted at 2017-3-22 00:52
No problem, I've informed our care team to check your e-mail with the information and issue the refund for you soon. Thanks for your support!

I would like to say thank you VERY much for your help! The refund has posted to my account and this matter has been resolved. Top notch service, please keep it up! Thanks again.
2017-3-23 23:51:17
Use props
DJI Natalia
Administrator
China
Offline

fans31441475 Posted at 2017-3-23 23:51
I would like to say thank you VERY much for your help! The refund has posted to my account and this matter has been resolved. Top notch service, please keep it up! Thanks again.

Great, nice to know everything has been sorted out!
Appreciate your feedback, which motivates us to keep improving.
2017-3-24 00:04:26
Use props
qr8r
Beginner
United Kingdom
Offline

Where should I send an email to start the Refrwsh refund process?
2017-5-17 14:32:40
Use props
fans31441475
Hobbyist
Flight distance : 126134
United States
Offline

qr8r Posted at 2017-5-17 14:32
Where should I send an email to start the Refrwsh refund process?

This is the rep that helped me.

Jillian Chen (Support) <support@dji.com>  
2017-5-17 23:11:54
Use props
DJI Natalia
Administrator
Japan
Offline

qr8r Posted at 2017-5-17 14:32
Where should I send an email to start the Refrwsh refund process?

Could you please provide us more details about the issue?
Please send an e-mail to djicare@dji.com, we'll help you handle it soon.
2017-5-18 04:29:40
Use props
You need to log in before you can reply Login | Register now

Credit Rules

Close

DJI RecommendsPrevious /1 Next