I originally sent in my Phantom 3 Professional for a warranty repair of a cracked shell. The warranty repair was completed.  However, when I received the unit back in the mail, the gimbal was malfunctioning.  I contacted DJI support again and was given an expedited repair case. I sent my phantom back into the repair center and now, I am being asked to pay $144 for the repair of the gimbal.

Let me be clear here:

1) The gimbal worked PERFECTLY when I sent my Phantom in for the first repair.
2) The gimbal was broken when I received my Phantom back from that first repair.

My Phantom has never been crashed or operated improperly.  I would not have sent my Phantom in if I thought there was the slightest chance it would be damaged further during repair. I absolutely WILL NOT pay for damage done to my unit by a DJI repair center.  I was given an expedited case because the agent I chatted with online felt that I should be helped as quickly as possible due to the faulty initial repair.

What can be done to rectify this situation?

Could you please provide your case number, so I can look into it?

I can check your case with your forum email address.
I have brought this to the attention of our support team. They will help to find out what's going on with your case.

I believe if you sync your flight records, they will be able to see that your drone has not been flown.

Johnnyv Posted at 2017-3-15 02:34
I believe if you sync your flight records, they will be able to see that your drone has not been flown.

Great advise, and good thinking.