I bought a new P3 Professional 3 weeks ago, last weekend after the flight (perfect landing) I noticed small cracks on the bottom part of the body, starting from motor screws. Searching for similar issues on the internet, looks like it is a common issue with P2 and P3 quadcopters. (stress cracks)
Besides that I am really disappointed with the issue since I think it is a silly design/manufacturing problem - DJI should simply increase the thickness of the material near these parts - I also have concerns with the customer service as well. I opened a case 4 days ago, I haven't got any responses. I tried to get in touch with the DJI EU customer service, which was really slow to response. They asked me to open a case, but as I mentioned I already opened one before.
as the leader of drone/quadcopter market with premium products at a premium price let me tell you my concerns:
- the technology and the product itself is really amazing but this obvious mistake with these cracks is really upsetting
- the online self-service doesn't have any confirmation email that my case is accepted/received
- the customer service's response time is unacceptable (needs 1 - 1,5 day to get a simple answer - still not the solution)
- I still don't know what will be the exact process of the repair (shipping from my address? date of the shipping? any costs? expected time to repair? is the replacement body part improved or I'll be facing with the same issue in the future?
I'm pretty sure that there are plenty of folks with the same questions, that's why I opened this thread.
Please respond to my concerns and try to rebuild my trust in this brand.