A little bit of back story...My Mavic has been in and out of DJI's service center for months and I just got an email saying that there's no estimation of when repairs or replacements will happen. I'm so tired and just want my money back. I hope they will make an exception on their refund policy for my case. |
This is very unfortunate news that adds to the pile of frustration this is causing, and to be frank, unacceptable. I was an early adopter, I saw the great things DJI was creating and I was sold on your brand and product. I preordered the Mavic on the day of the announcement. And I feel like I've been being punished for it ever since.
DJI had no problem charging my credit card right away and that was strange to say--most company do not charge customers until the product is shipped.
We saw a weeks delay in shippment.
I finally get my Mavic. Great! I flew it a few times--less than an 40mins total. This thing works great!
I head out on vacation and I get an error. Bad board. I contact support and it was sent in.
A couple of weeks go by and I get a new Mavic in the mail. Awesome! New everything (minus the card board box)
I go to test it and my mobile devices will not connect to the RC. The RC connects to the aircraft...I get all status reports and camera controls...But no display or ability to change settings via mobile device.
DJI had me send everything in again.
Few weeks go by and I get the Mavic back. Okay, they replaced the aircraft but not the RC. I go to test it and the same problem still stands. No mobile device connection.
I'm so frustrated. DJI has me send everything in again.
DJI now has had my Mavic for almost a month this time. The total down time has been about 4 months at this point. Now with news that there is no estimated time of repair or replacement.
This is unacceptable! I've paid a lot of money for something that DJI has not delivered on.
I want headquarters (or whoever has the authority) to be contacted to issue a refund. Once refunded perhaps I will buy another product from DJI again in the future when things are not so hectic with production and quality will be assured.
Please refund me the full purchase amount that I paid (USD $999.00) and DJI can keep the defective product.
I look forward to your response.