Please select Into the mobile phone version | Continue to access the computer ver.
Coupon code don't work
68 5 2017-3-18 23:39:51
Stephanie1976
Beginner
Flight distance : 3730
France
Offline




Hello,

Here's my case number:
CAS-485099-Y8H5J7

Yesterday morning I received a coupon code from your technical department that I immediately applied to your site for the appropriate purchase on the following link: https://m.dji.com/en/product/phantom-3 -sta-aircraft-excludes-remote-controller-battery-charger

I am from France as I was able to specify it in other correspondences and this coupon code sends me the following error message: this code of reduction can not be used in your country.
See screenshot attached.

I have already sent emails to
Support.eu@dji.com
Onlinesales@dji.com
Citizenship@dji.com
I even went directly to DJI's chat.

Nobody could help me!
What should I do?
The code does not work for France, I am blocked for my purchase.
2017-3-18 23:39:51
Use props
DJI Mindy
Moderator
China
Offline

Hello Stephanie, I have brought this to the attention of our support team.
We will help to double check the coupon code and get it solved as soon as possible.
If I get any update, I'll let you know.
2017-3-19 00:29:36
Use props
Stephanie1976
Beginner
Flight distance : 3730
France
Offline

Thank you for your help. The mails that I sent to technical service and online sales did not come to anything ... They returned the ball and tell me that the code is good when I can not use it! thank you for helping me
2017-3-19 03:02:50
Use props
DJI Mindy
Moderator
China
Offline

Stephanie1976 Posted at 2017-3-19 03:02
Thank you for your help. The mails that I sent to technical service and online sales did not come to anything ... They returned the ball and tell me that the code is good when I can not use it! thank you for helping me

Hello Stephanie, your coupon code is now available to be used in your country.
Please try again and let me know the results.
Please click the "reply" button so I can see you are responding to me.
2017-3-19 22:21:25
Use props
Stephanie1976
Beginner
Flight distance : 3730
France
Offline

DJI Mindy Posted at 2017-3-19 22:21
Hello Stephanie, your coupon code is now available to be used in your country.
Please try again and let me know the results.
Please click the "reply" button so I can see you are responding to me.

Hello Mindy,

After sending emails to the technical department that sent me back to the online sales, which sent me back to the technical department, while passing through the chat of DJI ... I really started to lose all hopes of recovering one day a coupon code valid for France .

Fortunately my road crossed your way, this morning I finally validate my order thanks to you and your skills !! You are a magician !! :-)

Thank you very much Mindy, thanks to you I will find my little wings and fly to new images with my phantom3! :-)
2017-3-20 07:58:18
Use props
DJI Mindy
Moderator
China
Offline

Stephanie1976 Posted at 2017-3-20 07:58
Hello Mindy,

After sending emails to the technical department that sent me back to the online sales, which sent me back to the technical department, while passing through the chat of DJI ... I really started to lose all hopes of recovering one day a coupon code valid for France .

You are welcome.
Looking forward to see your beautiful videos and photos.
Hope you enjoy your flight with DJI product.
2017-3-20 19:42:54
Use props
You need to log in before you can reply Login | Register now

Credit Rules

Close

DJI RecommendsPrevious /1 Next