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Case number 488570-N4C2R5
73 3 4 days ago
iclubb
Hobbyist
United Kingdom
Offline

I was advised by DJI suoort to retrun my X5Raw camera and gimbal to a service department in The Netherlands which I did and have received confirmation from the courier that it was delivered and signed for on Monday 13th March. However there is no record on my case number that it has been received and I windered if 7  days and counting is normal? I have made email contact with DJI support over the last few days but all they say is that there is no update yet.

Can someone help with this?

4 days ago
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DJI Mindy
Moderator
China
Offline

Hello, could you please let me know the tracking number of your package?
I'll help to add a note to your case.
4 days ago
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iclubb
Hobbyist
United Kingdom
Offline

Hi Mindy, I see this morning that it has been received which is a great relief to me as I was beginning to think it has gone missing. The case notes that it will take 1-2 days to assess the camera so I'll wait for their response. Thank you for taking time to look at this for me.
3 days ago
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DJI-Jamie
DJI team
United States
Online

It looks like you're moving forward in the process. You should be up and running again soon.
3 days ago
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