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CAS-462664-W2F4J9
202 4 2017-3-20 04:42:25
Rork McGnarley
Beginner
Flight distance : 48001
United States
Offline

Good morning!
I'm reaching out to any mods that may be able to assist me, as I'm not sure how to get in touch with the service department.
Here's a quick outline....
Feb 19 - Case Accepted
Mar 03 - Received my Drone for Service
Mar 06 - Damage Assessed
Mar 07 - Payment Received
Mar 20 - (Today) Still Under Repair

It says It will take 3-4 working days for repair and test and has said that for 13 days (8 working).
I'm not sure if parts are needed for the gimbal to get fixed.
I'm really just not sure of anything, as there has been no correspondence regarding the process.

As far as service repairs go, I assume this is a fairly normal timeframe so far.
I'm just getting anxious, since I've only owned the drone for such a short time before needing serviced.
Hoping someone can shed a little light for me.  I'd like an update on the progress and expectation of completion.

Thank you for your time and have a great Monday!
2017-3-20 04:42:25
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DJI Natalia
Administrator
Japan
Offline

Rork, we deeply apologize for the delay on repair process, we're forwarded this concern to the appropriate department, we would like to help you have the drone back flying as soon as possible.
Appreciate your patience.
2017-3-20 05:10:29
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Rork McGnarley
Beginner
Flight distance : 48001
United States
Offline

Thank you very much {:4_182:}
2017-3-20 05:44:02
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Rork McGnarley
Beginner
Flight distance : 48001
United States
Offline

Natalia,

Again, I would like to thank you for your prompt attention to this case.

Update:  I received an automated email stating that the repairs have been made and the drone will be returned in the next 3 days!

So, thank you Natalia and the team at DJI :)
I'm very grateful for your assistance.
Have a great week!
2017-3-21 04:58:52
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DJI Natalia
Administrator
China
Offline

Rork McGnarley Posted at 2017-3-21 04:58
Natalia,

Again, I would like to thank you for your prompt attention to this case.

Thanks for your update, nice to know you will receive it soon, hope you enjoy it!
2017-3-21 19:03:06
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