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Case #: CAS-488789-W8L3V8
468 11 2017-3-20 06:58:11
fans5df374ac
Beginner
United States
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Hello,

I shipped my Mavic Pro in for repairs and UPS said it has been delivered but I don't see an update on my case on the dji repair center webpage. Admittedly, I forgot to include the case number in the package I shipped. I am concerned. Can you check on it for me?

DJI Case #: CAS-488789-W8L3V8
UPS Tracking #: 1ZE80E409063420898
2017-3-20 06:58:11
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UrfcuCwGbl9G
Beginner
Flight distance : 1987
United States
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Hate to break it to you, but the LA repair center is super behind. Hold on to your horses....
2017-3-20 08:37:22
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fans2ed515f4
Beginner
Flight distance : 37810
United States
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It appears you're not the only one being ignored either.
2017-3-20 10:55:43
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DJI-Ken
DJI team
Flight distance : 444792
United States
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It was only received Friday, it can take several days to be received in and moved through logistics and to the correct department.
2017-3-20 11:39:37
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fans5df374ac
Beginner
United States
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Thanks guys! That makes me feel a little better. I'll wait a few more days before I start losing my mind.
2017-3-20 14:32:26
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DJI Natalia
Administrator
Japan
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fans2ed515f4 Posted at 2017-3-20 10:55
It appears you're not the only one being ignored either.

Your package has been checked in, sorry for the delay in repair process, we're aware of your case and will help you take care of it.
2017-3-20 18:52:24
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fansb8f34024
Beginner
United States
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Hi, kind of lost in this thread and came across this.
2017-3-20 20:06:58
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fansb8f34024
Beginner
United States
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Hi, kind of lost in this thread and came across this. I sent my DJI MAVIC in for repair 2 months ago and i still haven't heard from them. Package was confirmed and delivered. Been emailing them, calling them & they have promised me to take care of it, however nothing has been done. Hope you get your situation figured out ASAP & I hope DJI sees my comment since i cannot post a new thread. Cheers!  
2017-3-20 20:07:45
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DJI Natalia
Administrator
China
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fansb8f34024 Posted at 2017-3-20 20:07
Hi, kind of lost in this thread and came across this. I sent my DJI MAVIC in for repair 2 months ago and i still haven't heard from them. Package was confirmed and delivered. Been emailing them, calling them & they have promised me to take care of it, however nothing has been done. Hope you get your situation figured out ASAP & I hope DJI sees my comment since i cannot post a new thread. Cheers!

That must have been frustrating for you, we apologize for the trouble caused, could you please provide us your case number so that we can look into it? thank you.
2017-3-20 21:16:28
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DJI Natalia
Administrator
Japan
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fansb8f34024 Posted at 2017-3-20 20:07
Hi, kind of lost in this thread and came across this. I sent my DJI MAVIC in for repair 2 months ago and i still haven't heard from them. Package was confirmed and delivered. Been emailing them, calling them & they have promised me to take care of it, however nothing has been done. Hope you get your situation figured out ASAP & I hope DJI sees my comment since i cannot post a new thread. Cheers!

I received your message for case number, and checked in on our system, it was a replacement case at first, while upon visual inspection it was found that unit has been covered with sand, then it was changed to be a repair case, leading to delay on the process.
We're aware of your case, and have forwarded this concern to our repair team. Hope we could get it sorted out soon.
2017-3-20 22:13:20
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fansb8f34024
Beginner
United States
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Hi, thanks for your response.

I spoke with a representative 2 weeks ago and he transferred it to the repair team. It has been a really long time since I have heard back, and I have yet to get a quote on how much it's going to cost to repair. I am not exactly sure why it takes 2 weeks to figure out what is wrong with my drone. If there is any way you can please expedite this process, that would be greatly appreciated. I have had a lot of patience with the customer service team.  Last I spoke with him, the representative GUARANTEED that I would have my drone fixed and shipped by the 19th of March.
Thanks.

Meir
2017-3-21 18:09:06
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DJI Natalia
Administrator
Japan
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fansb8f34024 Posted at 2017-3-21 18:09
Hi, thanks for your response.

I spoke with a representative 2 weeks ago and he transferred it to the repair team. It has been a really long time since I have heard back, and I have yet to get a quote on how much it's going to cost to repair. I am not exactly sure why it takes 2 weeks to figure out what is wrong with my drone. If there is any way you can please expedite this process, that would be greatly appreciated. I have had a lot of patience with the customer service team.  Last I spoke with him, the representative GUARANTEED that I would have my drone fixed and shipped by the 19th of March.

We're aware of your case and the repair team is working to get it resolved soon for you now, thanks for your understanding.
2017-3-21 19:39:58
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