Hello, after 3 weeks of service case number CAS-547628-D0X5B5 I received a mavic pro  -Unfortunately the message is displayed "overall status - downward left vision sensor error (f0000f)"Please help, is it necessary to have another 3 weeks to repair?
I will be grateful for any help you can provide

vision sensor error

Why service sends damaged hardware as repaired?  
Are all questions to DJIservice rhetorical?

fans62965500 Posted at 2017-4-24 09:33
Why service sends damaged hardware as repaired?  
Are all questions to DJIservice rhetorical?

I have escalated your case with the proper team to try and get this sorted quickly. Just to clarify, are you able to connect the aircraft to the Assistant 2 software? Have you tried resetting to factory defaults or see if the sensors can be calibrated just to see if it responds?

DJI-Jamie Posted at 2017-4-24 15:19
I have escalated your case with the proper team to try and get this sorted quickly. Just to clarify, are you able to connect the aircraft to the Assistant 2 software? Have you tried resetting to factory defaults or see if the sensors can be calibrated just to see if it responds?

Thank You for suggestion , but after resetting to factory defaults ... its still broken, sensor callibration is "mission imposible" ( mac&PC ) Sorry my mavic was repeart 3 weeks and is still broken. Im just consumer not DJI employer and for me mavic is relax not hard job ( searching for sollution ) Effective help or exchange is for me a sollution.  Sorry for my "english" I am desperate for help, and I don't feel like dealing with your product's ongoing service.

fans62965500 Posted at 2017-4-25 13:18
Thank You for suggestion , but after resetting to factory defaults ... its still broken, sensor callibration is "mission imposible" ( mac&PC ) Sorry my mavic was repeart 3 weeks and is still broken. Im just consumer not DJI employer and for me mavic is relax not hard job ( searching for sollution ) Effective help or exchange is for me a sollution.  Sorry for my "english" I am desperate for help, and I don't feel like dealing with your product's ongoing service.
DJI Service Nightmare

I’m sorry you’re feeling disappointed because of the problems on Mavic after getting back from repair center. I’ve informed this case to the management and local repair team , we will be following up with you as soon as possible.
Thanks for your feedback as well, we are always working to improve so you will get more professional service and higher-quality products.

dear DJI Natalia ....  i have mavic since 41 days  and including 40 days in the SERVICE ....  
10 min fly
6 hour charging
8 hour calibraiting
12 hour updaiting
24 hour e-mailing/dji forum
5 day searching for sollutions (google/youtube)
40 day waiting in desperation
Cost 1400$
Thank You for amazing DJI "AGAIN" experience
I'm sorry I'm just your apologetic customer

fans62965500 Posted at 2017-4-26 03:02
dear DJI Natalia ....  i have mavic since 41 days  and including 40 days in the SERVICE ....  
10 min fly
6 hour charging

We are now trying our best to help you out, sincerely sorry for your experience.
Since you've got the shipping label, please send it in, we'll take care of it for you, appreciate your support.

DJI Natalia Posted at 2017-4-26 03:22
We are now trying our best to help you out, sincerely sorry for your experience.
Since you've got the shipping label, please send it in, we'll take care of it for you, appreciate your support.

dear DJI Natalia . I appreciate your work

DJI Natalia Posted at 2017-4-26 03:22
We are now trying our best to help you out, sincerely sorry for your experience.
Since you've got the shipping label, please send it in, we'll take care of it for you, appreciate your support.

dear DJI Natalia. I'm a fanpage administrator with more than 600.000 folowers (architects/designers). I'm going to write a review of my experience with the product and service of the DJI, I would like to describe your invaluable engagement.,  is it possible to contact you directly?

fans62965500 Posted at 2017-4-26 03:02
dear DJI Natalia ....  i have mavic since 41 days  and including 40 days in the SERVICE ....  
10 min fly
6 hour charging

I'll be nice.....

waiting in desperation

Apology Letter  Posted at 2017-5-3 09:26
[view_image][view_image]waiting in desperation

We are aware of your case and working on it now, very sorry to keep you wait.