I sent my Phantom 4 Pro in for repair 14 days ago using DJI's UPS ground service.

my case number is: CAS-572905-N8Z6L1

I still have not received verification that is was received.

Please assist.

Roger

Roger, I just checked your case, it was received early today and we sent you an e-mail for the update as well. Very sorry for the delay in receiving process, we are aware of these cases and working hard to help you get everything sorted out as soon as possible, thank you so much for your patience.