I was hoping not to come onto the forums with another horror story but I need help long. I have flown my Mavic not more than 21 minutes and have had it less than 2 days then I started getting these System Error messages:
4F0000F
b00004
Code:200 (today)
Hardware Malfunction
Now it won't connect

I've restarted, calibrated, reset factory defaults and used the DJI Assistant to refresh software and there has been no positive change and I'm lost and frustrated. I have only had it for such a limited time and am turned off to using this thing. What caused this and can we remedy this?

I've tried to do the VPS calibration but I'm not getting the "red box"

Please help.

I would def try another FW and see if it addresses your problems.

There are particular threads about FW upgrades if you require help with that.

Other than that you seem to have covered the main trouble shooting methods, so it may require a trip to the shop to be sorted if you cant bring it back to playing fair with a new FW.

My recommendation: bring it back and ask for refund while it is time (you have 7 days if you bought it direct from the DJI store). If you still want to do business with DJI, then buy a new one from a retailer. You do not want to have to deal with DJI support, never ever. I wish I could have thought about this myself... Good luck!

Sorry to hear about that, it seems to be a hardware problem.
Have you contacted our tech support to report this and get a case number to send it in for assessment by our engineers?

DJI Natalia Posted at 2017-5-21 02:47
Sorry to hear about that, it seems to be a hardware problem.
Have you contacted our tech support to report this and get a case number to send it in for assessment by our engineers?

I called in and spent 90 minutes on a call and was given some conflicting information. First I was told that we have 14 days for a return or 15 days for an exchange and not the 7 days however the website states 7 days.  Secondly, and quite dismaying is that it is a known issue that there may be a compatibility problem when using VPS on Windows Ten version PC. This blew my mind f it's a "known" issue, 1) Why not advise with a message when receiving a call or put a video up somewhere. 2) why isn't there a fix to this?



CS:  Support NA373
Ticket:
Support:

Eht_Eno Posted at 2017-5-22 20:18
I called in and spent 90 minutes on a call and was given some conflicting information. First I was told that we have 14 days for a return or 15 days for an exchange and not the 7 days however the website states 7 days.  Secondly, and quite dismaying is that it is a known issue that there may be a compatibility problem when using VPS on Windows Ten version PC. This blew my mind f it's a "known" issue, 1) Why not advise with a message when receiving a call or put a video up somewhere. 2) why isn't there a fix to this?

Apologize for the trouble caused.
For the return and refund policy, please check the screenshots below, sorry for the confusion made by support agents.
For the system error you provided, it should be a hardware issue, you have done the basic troubleshooting already, it cannot be resolved remotely, the best course of action would be to send it in for assessment by our engineers.
For VPS calibration, what troubleshooting you've done?
You can also upload a screenshot for the error here, I can reported the issue to our engineers.

DJIs policy for refunds, exchanges etc contravene most countries rules, regulations and guidelines. Having spoken to DJIs customer service today and emailed them, I'm notary happy. Hope you get it sorted fella. Send it back for a full refund and purchase one elsewhere to ensure you're not sent a refurbished turkey.

DJI Natalia Posted at 2017-5-23 04:58
Apologize for the trouble caused.
For the return and refund policy, please check the screenshots below, sorry for the confusion made by support agents.
For the system error you provided, it should be a hardware issue, you have done the basic troubleshooting already, it cannot be resolved remotely, the best course of action would be to send it in for assessment by our engineers.

I cannot do any VPS calibrating as the only option I am aware of is to use Assistant 2 and from my understanding, I cannot as I have Windows 10. Are there any other options?

I tested today and the GPS was & all Sensors were working but then it failed. It seems to be excessively sensitive is there a way to dull it?

Just do a factory reset... oh wait.

Yeaaaaaa... return/exchange.

fans0cdccbeb Posted at 2017-5-23 14:44
Just do a factory reset... oh wait.

Yeaaaaaa... return/exchange.

Setting up exchange tomorrow. How long does it take, how long does it take?

Eht_Eno Posted at 2017-5-23 17:34
Setting up exchange tomorrow. How long does it take, how long does it take?

I have windows10 and I was able to use Assistant 2. Just make sure you power your computer and log in as an ADMINISTRATOR and when you open Assit 2 right click and open as an ADMINISTRATOR.

But as suggested above, return for a refund and purchase from a store. Goo luck!

I am the E Posted at 2017-5-23 18:25
I have windows10 and I was able to use Assistant 2. Just make sure you power your computer and log in as an ADMINISTRATOR and when you open Assit 2 right click and open as an ADMINISTRATOR.

But as suggested above, return for a refund and purchase from a store. Goo luck!

Software opened, however, the calibration screen would not show the red square to line up within the other.

Eht_Eno Posted at 2017-5-23 19:37
Software opened, however, the calibration screen would not show the red square to line up within the other.

What phone/tablet/ OS/ FW are you using?

Eht_Eno Posted at 2017-5-23 17:34
Setting up exchange tomorrow. How long does it take, how long does it take?

Did you contact our support to get a case number?

DJI Natalia Posted at 2017-5-24 04:46
Did you contact our support to get a case number?

Yes, I did I sent back the required document and am awaiting the label to be emailed to me to ship.

Eht_Eno Posted at 2017-5-23 19:37
Software opened, however, the calibration screen would not show the red square to line up within the other.

You need to lower your screen resolution in Windows to solve this.

PimpDawg Posted at 2017-5-24 14:25
You need to lower your screen resolution in Windows to solve this.

I asked CS, they told me it wouldn't matter. Do I just have to try each resolution?

Eht_Eno Posted at 2017-5-24 17:12
I asked CS, they told me it wouldn't matter. Do I just have to try each resolution?

1440 x 900 works for me.

fallsilent Posted at 2017-5-24 17:20
1440 x 900 works for me.

Thank you, unfortunately, I did not get to test this as I had returned the package.

Eht_Eno Posted at 2017-5-23 14:34
I cannot do any VPS calibrating as the only option I am aware of is to use Assistant 2 and from my understanding, I cannot as I have Windows 10. Are there any other options?

I tested today and the GPS was & all Sensors were working but then it failed. It seems to be excessively sensitive is there a way to dull it?

Windows 10 works perfect, but you need to disable "driver signature enforcement" at startup. Make sure you did that before installing DJIA2. Else a few drivers will fail to install.