kykphantom
Second Officer
Flight distance : 5892388 ft
Cyprus
Offline
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Very dissappointed with DJI's support - 14 days Replacement Policy - not sure if this is true.
I have purchased a P4P and during test flights I noticed that the camera was twitching (uprupt movement ususally downwards) when I was recording at 4k or FHD at 60fps. Because I found this issue within the first 14 days of purchase, I decided to follow DJI's commitment of replacing the drone with a new one.
I sent an email to DJI Support explaining the issue and I then sent the drone to Netherlands as I have been instructed. I was waiting for the whole process about 3 weeks and when I received a drone back, guess what! The P4P was exactly the one I have sent in for replacement - nothing changed - nothing replaced!!!
An interim email from DJI Support said "They don't find any issues on the unit and they send ship it back. We recommend to test the unit if the issue still exist."
What a surprise!!! I thought that, maybe they had some "secret" way (software patch or something) to repair the issue and I went for test flight. Yes, you don't have to guess now. THE ISSUE STILL EXISTS. I lost 3 weeks waiting my replacement, they returned the same drone back WITH EXACTLY THE SAME PROBLEM!!!!!!!!!!!!!!!!!!
By the way, I had purchased also the DJI CARE REFRESH, if it helps at all.
I have contacted again the DJI Support asking why? The answer: "When we receive the unit again, we will inspect it and ... send only the faulty unit and ...", "My apology for the misinformation. Please send your unit at your own means shipping to: DJI ...".
Great!!!!! This is DJI's support - 14 days Replacement Policy!
Can somebody tell me what to do please?
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