I ad a p4 malfunction and fell from about 50m and hit my house.
I have taken it in to to be repaired and the local dji service centre has had it for three weeks and I am still waiting for a response.

Welcome to the club....

must be new....pick one out and READ

Could you please provide your case number so I can see where you are in the process?

DJI-Jamie Posted at 2017-6-6 18:44
Could you please provide your case number so I can see where you are in the process?

Hi Jamie the case number is CAS665797L4M8VZ.

I took the drone in for repair four weeks ago
.
Can you please,sort this out.

fanse5d11fb4 Posted at 2017-6-14 14:11
Hi Jamie the case number is CAS665797L4M8VZ.

I took the drone in for repair four weeks ago

I'll look into this for you. I'm going to PM you asking for a few more details, but should be able to move forward from there.

DJI-Jamie Posted at 2017-6-14 16:28
I'll look into this for you. I'm going to PM you asking for a few more details, but should be able to move forward from there.

Thanks for that Jamie the store rung me today andcsaid theybhave fixed it.
I am a bit concerned as i do not think they not what caused the drone to malfunction and aI do not feel confident to use it as it might crash again and could hurt somone or damage somebodys property.

DJI-Jamie Posted at 2017-6-14 16:28
I'll look into this for you. I'm going to PM you asking for a few more details, but should be able to move forward from there.

Thanks for that Jamie the store rung me today andcsaid theybhave fixed it.
I am a bit concerned as i do not think they not what caused the drone to malfunction and aI do not feel confident to use it as it might crash again and could hurt somone or damage somebodys property.

fanse5d11fb4 Posted at 2017-6-14 22:02
Thanks for that Jamie the store rung me today andcsaid theybhave fixed it.
I am a bit concerned as i do not think they not what caused the drone to malfunction and aI do not feel confident to use it as it might crash again and could hurt somone or damage somebodys property.

We just received your vision data today and has been forwarded to data analysis team, please wait patiently for the result. Then repair or replacement will be decided, no matter which way, we will help to handle completely and will not affect your flight in the future.

DJI Mindy Posted at 2017-6-14 22:58
We just received your vision data today and has been forwarded to data analysis team, please wait patiently for the result. Then repair or replacement will be decided, no matter which way, we will help to handle completely and will not affect your flight in the future.

Thanks for lookingv8nto this for me.
I will look forward to hearing from you in the near future.
Kind regards

fanse5d11fb4 Posted at 2017-6-15 13:46
Thanks for lookingv8nto this for me.
I will look forward to hearing from you in the near future.
Kind regards

You should have received the email about the result, if you have any further questions, please reply the email directly.

DJI Mindy Posted at 2017-6-15 23:42
You should have received the email about the result, if you have any further questions, please reply the email directly.

Hi mindy I have not received a email  I wonder if you have my correct email address

fanse5d11fb4 Posted at 2017-6-16 00:41
Hi mindy I have not received a email  I wonder if you have my correct email address

Have responded in PM.