Hi
Case number CAS-665490-L7Q1J4 was delivered to DJI in Netherlands last Friday morning via UPS but the case information still indicates DJI haven't received it.
I'm worried that something has gone wrong. Can anyone confirm the drone has been received?
Thanks.

It can take a few days to check in, and most Repair Centers do not tend to work on the weekends. I'll escalate this with the appropriate team to get you a better ETA on this, but you should be receiving a status update soon with minimal intervention. We'll help get this sorted for you.

DJI-Jamie Posted at 2017-6-7 13:33
It can take a few days to check in, and most Repair Centers do not tend to work on the weekends. I'll escalate this with the appropriate team to get you a better ETA on this, but you should be receiving a status update soon with minimal intervention. We'll help get this sorted for you.

Thank you for your reply. I will keep checking for status updates.

Update: yesterday status went from 'to be received' through 'damage assessment' and 'quotation', to 'under repair', which it says will taken 2-3 working days.
Crossing fingers!

monkeychops Posted at 2017-6-9 00:10
Update: yesterday status went from 'to be received' through 'damage assessment' and 'quotation', to 'under repair', which it says will taken 2-3 working days.
Crossing fingers!

We are working hard to try to shorten the repair time frame and improve our product, we will keep improving to provide you more professional service, thank you for your support.

Good afternoon,
I had a little damage with the mavic.
On june 19th I did the replacement request, instead of the repair only to receive it in a shorter time.
I tried to check the status of the shipment from which I noticed that it has already arrived on june 26th. I have not received anything yet and looking in the state of progress it’s seem to be not even shipped.
I have to get it by this week.
Thanks in advance

fans67668ce2 Posted at 2017-7-2 09:00
Good afternoon,
I had a little damage with the mavic.
On june 19th I did the replacement request, instead of the repair only to receive it in a shorter time.

Have responded on another thread: http://forum.dji.com/forum.php?m ... 6orderby%3Dlastpost