[size=14.666666984558105px]This is my first posting on the forum. I crashed my Mavic in April. The camera had come off completely due to crash. My fault. Flew into tree sideways.
[size=14.666666984558105px]I was concerned reading lot of negative posts about DJI service.

[size=14.666666984558105px]I sent my mavic for repairs on May 22. I did not have refresh. DJI charged $165 for repairs and I just got it back with total turn around time of about 2 weeks. CAS-628439-M7W5P8

[size=14.666666984558105px]They sent me a brand new one. During this time I sent an email and I had online chat with two of representatives from DJI. One was Arnel and other was Harvey. Excellent and helpful. Email though went unanswered.
[size=14.666666984558105px]I was very happy with this overall experience.

[size=14.666666984558105px]I think this company is trying to ramp up its customer service and response in line with a rapidly expanding user base of people like us. I think they are trying honestly and will get there soon. I hope I am not wrong.

Appreciate your feedback, which provides us motivation to keep improving! Wish you have great time on flying, should you have any further questions, please feel free to contact us at any time, we're glad to help.