Hi my mavic pro has encountered the gimbal overload issue and I need to send it back. However, I do have some questions.

1) Do I have to send the controller with the mavic?

2) Do I have to send the original box too? What if I lost it?

3) It is most likely covered by warranty right?

Thank you very much for your help!

If the controller is working fine, there is no need to send it in. I would recommend you to send the drone in with the original box . If you lost the box , please use an appropriate packaging to pack up the drone,  make sure it won't be damaged during shipping. The drone needs to be evaluated after it arrives, it will be covered by warranty if it's product malfunction and within warranty period.

DJI Thor Posted at 2017-6-11 23:19
If the controller is working fine, there is no need to send it in. I would recommend you to send the drone in with the original box . If you lost the box , please use an appropriate packaging to pack up the drone,  make sure it won't be damaged during shipping. The drone needs to be evaluated after it arrives, it will be covered by warranty if it's product malfunction and within warranty period.

Hmm, I've asked the very same question albeit in the wrong forum section and without DJI.

I have an issue with stress cracks on the case and have also sent back the controller but removed the battery.

The instructions for return were very clear but struck me as odd that I should return a fully working controller, hence my question as to what to return.

I assume I'll have no problems with having included the controller?

willhay555 Posted at 2017-6-12 04:21
Hmm, I've asked the very same question albeit in the wrong forum section and without DJI.

I have an issue with stress cracks on the case and have also sent back the controller but removed the battery.

That is no problem, we'll send it back if you sent a fully working controller in. If you could provide me your case number, I'll look into it.

DJI Thor Posted at 2017-6-12 19:37
That is no problem, we'll send it back if you sent a fully working controller in. If you could provide me your case number, I'll look into it.

I'm very grateful for the offer but the package is currently en-route and tracking suggests it will be with you in Holland tomorrow.

I've no doubt I'll get a first class service so have no worries right now

Thanks again.

willhay555 Posted at 2017-6-13 04:09
I'm very grateful for the offer but the package is currently en-route and tracking suggests it will be with you in Holland tomorrow.

I've no doubt I'll get a first class service so have no worries right now

You are welcome, should you have any further questions ,please feel free to let us know, we are always here to help.

DJI Thor Posted at 2017-6-13 04:14
You are welcome, should you have any further questions ,please feel free to let us know, we are always here to help.

On reflection, would it be possible to ensure I get a repair, and not a replacement?

willhay555 Posted at 2017-6-14 03:57
On reflection, would it be possible to ensure I get a repair, and not a replacement?

The aircraft needs to be evaluated after it arrives, If it is already un-fixable, the repair center would have replaced it with a replacement.

willhay555 Posted at 2017-6-14 03:57
On reflection, would it be possible to ensure I get a repair, and not a replacement?

We will send you the quotation after damage assessment, if you have special request, please contact our support in time after receiving quotation, they will help with you.

DJI Thor Posted at 2017-6-12 19:37
That is no problem, we'll send it back if you sent a fully working controller in. If you could provide me your case number, I'll look into it.

Hello.

Would you kindly give me an update please?

It's still showing as not received.

Should I list the case number publicly?

Many thanks.

willhay555 Posted at 2017-6-21 01:44
Hello.

Would you kindly give me an update please?

Sorry for this, please leave me your case number so I can look into it.

DJI Thor Posted at 2017-6-21 02:45
Sorry for this, please leave me your case number so I can look into it.

Hello and thanks.

CAS-685516-Z0K2D8

willhay555 Posted at 2017-6-21 03:36
Hello and thanks.

CAS-685516-Z0K2D8

Just checked it , it has been received today,  please refer to the link below to track the case number. https://repair.dji.com/en/support/RepairTrace

DJI Thor Posted at 2017-6-21 04:36
Just checked it , it has been received today,  please refer to the link below to track the case number. https://repair.dji.com/en/support/RepairTrace

Many thanks.

Hi, Could you please advise what components should I send in?
My case nr is CAS-1337177-Y8Q7V8 
The global technical support form says that I don't have to send in propellers, SD card, controller.
The DJI case information page says the following: Products to be sent in: Mavic pro whole product set.
Thank you!

fans3720cf14 Posted at 2018-1-12 04:23
Hi, Could you please advise what components should I send in?
My case nr is CAS-1337177-Y8Q7V8 
The global technical support form says that I don't have to send in propellers, SD card, controller.

I checked your case, there is a gimbal camera issue on this drone, right? Is there anything else wrong with it? If the propellers, SD card, and the controller are fine, there is no need to send them in.

DJI Diana Posted at 2018-1-12 20:00
I checked your case, there is a gimbal camera issue on this drone, right? Is there anything else wrong with it? If the propellers, SD card, and the controller are fine, there is no need to send them in.

Yes, gimbal issue only. Thanks for the info, I'll send the drone only.

tsly Posted at 2018-1-13 10:19
Yes, gimbal issue only. Thanks for the info, I'll send the drone only.

You are welcome. Feel free to contact us if you have any other questions.

Hi there,
Have a question. I have opened a repair case on my drone, the issue is with gimbal camera. Do i need to send everthing like controller, battery, wires etc? The issue is only with drone camera

When i initiated the case, it says to send everthing but just wanted double confirm ?

djiuser_omsZIcCgAcZO Posted at 6-14 22:03
Hi there,
Have a question. I have opened a repair case on my drone, the issue is with gimbal camera. Do i need to send everthing like controller, battery, wires etc? The issue is only with drone camera

Hello, there. Sorry for the inconvenience. You don't need to send back all the items, just need to send the device that needs to be repaired back.
If you confirm that other devices or items work normally, you can send the aircraft back only.