DJI Mindy
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GonDeep11 Posted at 2017-6-22 22:36
I understand many people wreck their drone and its clearly operator error, my situation and many many others are clearly not. II feel everyone's pain here, I spent well over 2 hours on the phone with them today, absolutely the worst customer service I have ever experienced in 50 years. It's so frustrating to have to go through not only a faulty product but then be treated like you are a moron. I don't even want to post my my issues here cause I've already spent far too much time and energy on this. I've had multiple people look at my case and flight data and clearly this was a malfunction. It's sad we have to come to an online forum and complain.... Completely unacceptable.... Mindy you already have my case number via PM....
I'm so sorry for the unpleasant experience and your valuable time on this. Your case have been escalated to appropriate department to look into, but I'm afraid it's hard to send your drone back to you before next Monday, please wait patiently while they are reviewing, thank you very much. |
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