Hi,

My Mini 3 Pro recently suffered an uncontrolled flyaway resulting in a crash that has damaged the gimbal, rear left arm and mainboard. I am repairing this drone myself as have plenty of experience, the gimbal and arm were simple however I am looking at the price difference between core boards that are not bound to an account compared to boards that are. Is it possible for DJI to unbind a core board if it can be proven to have been sold as a spare part? Thanks, Rik.

Hi, there. Thank you for sharing your query with us. We regret to inform you that we don't have this process as self-repair isn't in accordance with our after-sales service. If your drone suffers from an incident, it's advisable to send your aircraft for service. If you wish to send the aircraft for repair, you may proceed with this link. Should you have further concerns, please feel free to let us know. We thank you for your support.

DJI Diana Posted at 5-16 14:21
Hi, there. Thank you for sharing your query with us. We regret to inform you that we don't have this process as self-repair isn't in accordance with our after-sales service. If your drone suffers from an incident, it's advisable to send your aircraft for service. If you wish to send the aircraft for repair, you may proceed with this link. Should you have further concerns, please feel free to let us know. We thank you for your support.

Right ok so then as it was an uncontrolled flyaway would DJI send me a replacement? I have all the flight logs.

RikChristiansen Posted at 5-16 23:38
Right ok so then as it was an uncontrolled flyaway would DJI send me a replacement? I have all the flight logs.

Hi, there. Once our relevant team receives the damaged aircraft, they will perform an inspection and we'll send you an offer depending on the assessment results. You may then choose if you would like to continue with the repair or have it replaced under DJI Care Refresh.

Good evening, I had this problem, I activated the drone and I have already flown with it for five days but I could not find where to buy DJI Care Refresh. Today I bought this warranty and my drone crashed the same day, what should I do? I ask you to help me in this situation, it is very important to know what to do

djiuser_uU8lHj7xFfa8 Posted at 5-17 13:23
Good evening, I had this problem, I activated the drone and I have already flown with it for five days but I could not find where to buy DJI Care Refresh. Today I bought this warranty and my drone crashed the same day, what should I do? I ask you to help me in this situation, it is very important to know what to do

Hi there, may I confirm you've purchased the DJI Care for the drone, right? If you want to use DJI Care Replacement service, you can submit a case through the link below. https://repair.dji.com/express/refresh-express

No look, I purchased a DJI care refresh but I haven’t activated it yet because I didn’t know how to activate it and now my Drone is broken and I don’t know what to do because it had to be activated after 48 hours and I couldn’t activate it because Now, as I understand it, I cannot use this service, but I have already paid for this guarantee and now I am interested in a solution to this problem

djiuser_uU8lHj7xFfa8 Posted at 5-18 11:54
No look, I purchased a DJI care refresh but I haven’t activated it yet because I didn’t know how to activate it and now my Drone is broken and I don’t know what to do because it had to be activated after 48 hours and I couldn’t activate it because Now, as I understand it, I cannot use this service, but I have already paid for this guarantee and now I am interested in a solution to this problem

Sorry to hear about this. Could you please provide the serial number of your drone? Have you purchased your DJI Care Refresh via dealer? We look forward to your response.

No, when I bought the drone I was told that DJI care refresh was out of stock, so I bought a warranty on Amazon and I have a 2-year warranty. Here is my serial number 1581F5YHC22C80027WMP And I also wanted to ask if I can repair the Drone at my own expense at an official DJI service center and then activate my warranty so that it works like a new drone.

djiuser_uU8lHj7xFfa8 Posted at 5-19 04:29
No, when I bought the drone I was told that DJI care refresh was out of stock, so I bought a warranty on Amazon and I have a 2-year warranty. Here is my serial number 1581F5YHC22C80027WMP And I also wanted to ask if I can repair the Drone at my own expense at an official DJI service center and then activate my warranty so that it works like a new drone.

Please note that if you purchased DJI Care Refresh via dealer, you should receive an activation code. But then again, it should be activated within 48 hour grace period or activation. Please send it back to our facility and register an online repair request here. Just reach out at any time with your case number (CAS) for us to further assist you with the matter. Thanks.

What about my question about the fact that if I repair the drone at my own expense in the DJI northern center, can I then count on the DJI care refresh guarantee that I have already purchased?

djiuser_uU8lHj7xFfa8 Posted at 5-19 10:41
What about my question about the fact that if I repair the drone at my own expense in the DJI northern center, can I then count on the DJI care refresh guarantee that I have already purchased?

Could you provide us the exact name of the store and its address that you wish to have it repaired?

DJI Diana Posted at 5-19 16:00
Could you provide us the exact name of the store and its address that you wish to have it repaired?

This store is located in Promenade 555
Oberhausen
46047 Oberhausen
Germany, I want to go there to hand over the Drone for repairs and after it is fixed, activate the warranty as for a new Drone, what can you tell me about this idea

djiuser_uU8lHj7xFfa8 Posted at 5-20 00:58
This store is located in Promenade 555
Oberhausen
46047 Oberhausen

Thank you for your response. If you want to use the DJI Care Refresh, the drone must be sent to one of our official DJI service centers in Europe. To ensure that you can enjoy the services normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region. If I misunderstood your question, please let me know, and I will strive hard to provide the correct answers. Thank you for your cooperation.

DJI Diana Posted at 5-20 14:43
Thank you for your response. If you want to use the DJI Care Refresh, the drone must be sent to one of our official DJI service centers in Europe. To ensure that you can enjoy the services normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region. If I misunderstood your question, please let me know, and I will strive hard to provide the correct answers. Thank you for your cooperation.

but the DJI care refresh was not activated, so I ask 4 times if I can repair the Drone with my own money and then activate the DJI care refresh warranty so that later under this guarantee I can repair the Drone when it breaks down again?

djiuser_uU8lHj7xFfa8 Posted at 5-20 23:14
but the DJI care refresh was not activated, so I ask 4 times if I can repair the Drone with my own money and then activate the DJI care refresh warranty so that later under this guarantee I can repair the Drone when it breaks down again?

Hello.We contacted you via private message, please check it.

DJI Susan Posted at 5-21 01:02
Hello.We contacted you via private message, please check it.

Where did you write to me? I checked, there is no message!

djiuser_uU8lHj7xFfa8 Posted at 5-21 01:14
Where did you write to me? I checked, there is no message!

Hello. You can click on the private message under the avatar to enter the private message.

I clicked there and nothing happens.
I click there and a general chat opens!

Will someone answer my question or not?

djiuser_uU8lHj7xFfa8 Posted at 5-21 23:51
Will someone answer my question or not?

Hi there, kindly login DJI Forum via computer so that you will be able to see the "Personal Message.

I click and a general chat opens, I already wrote it

Why can’t anyone answer my question: Can I repair the Drone with my own money and then activate the DJI care refresh warranty?
I just need an answer, don’t write me the same thing over and over again, just an answer please!!!

djiuser_uU8lHj7xFfa8 Posted at 5-23 12:13
Why can’t anyone answer my question: Can I repair the Drone with my own money and then activate the DJI care refresh warranty?
I just need an answer, don’t write me the same thing over and over again, just an answer please!!!

Hi there, we are sorry for any inconvenience. We didn't see your reply to the private message. We would like to know which country you are in now.

DJI Susan Posted at 5-24 00:17
Hi there, we are sorry for any inconvenience. We didn't see your reply to the private message. We would like to know which country you are in now.

I'm currently in Germany
You will help me a lot if you answer my question: can I repair the Drone at an official Dji service center and then activate the dji care refresh warranty?

djiuser_uU8lHj7xFfa8 Posted at 5-24 13:05
I'm currently in Germany
You will help me a lot if you answer my question: can I repair the Drone at an official Dji service center and then activate the dji care refresh warranty?

Hi there, as your IP address showing, it is in Ukraine, we are sorry to inform you that DJI does not sell any products in the region and could not provide services for you. Thank you for your understanding.

Dear All,

Can somebody help that I bought a dji mini 3 pro with RC from an online store. On the website this was an outlet option, that somebody has returned the drone to the online store.
I try to find the owner, probably worker in producer studio.
I have also a check that I purchased this drone, and also all email about the purchase.
Is it possible that unlock the drone, if I provide you the check and mails?

Thank you
Attila

ntlatesz Posted at 6-14 09:00
Dear All,

Can somebody help that I bought a dji mini 3 pro with RC from an online store. On the website this was an outlet option, that somebody has returned the drone to the online store.

Hello. For this situation, we recommend contacting the original owner/seller for help unbinding from the bound account.
If you can't contact the original owner, you may proceed to be in touch with our support team for further assistance. Kindly visit this link here: (http://www.dji.com/support).
Feel free to contact us if you have any other questions. Thank you!

I got a problem here with my mini 2 here. Bought it secondhand and according to the previous owner she did as well because the mail adress the drone is bound to is not from the previous owner but from someone before that. drone seems to be like thirdhand or fourthhand instead of seondhand... I've got no idea how to get in contact with the original owner of the drone now. Hope dji can help me out with this.

oskarderks Posted at 6-18 09:44
I got a problem here with my mini 2 here. Bought it secondhand and according to the previous owner she did as well because the mail adress the drone is bound to is not from the previous owner but from someone before that. drone seems to be like thirdhand or fourthhand instead of seondhand... I've got no idea how to get in contact with the original owner of the drone now. Hope dji can help me out with this.

Hi there, please kindly note that normally only the account owner has the right to unbind the drone with the account. This limitation is used to protect the ownership of the product and in respect of the privacy rules and regulations.
If you purchase a second-hand drone, we recommend you try to contact your seller to confirm with the previous owner to log in to the account and unbind the drone first. Then you can log in to your account to bind it.

If your dealer can't contact the previous owner, please let us know. You can contact with our service support. Our relevant team could try to contact the previous owner. But we could not guarantee the result. We will try to wait for the owner's answer within 5 working days and give you feedback as soon as possible. Hope for your understanding and support.  

DJI Natalia Posted at 6-18 12:23
Hi there, please kindly note that normally only the account owner has the right to unbind the drone with the account. This limitation is used to protect the ownership of the product and in respect of the privacy rules and regulations.
If you purchase a second-hand drone, we recommend you try to contact your seller to confirm with the previous owner to log in to the account and unbind the drone first. Then you can log in to your account to bind it.

Hey Natalia, I got in contact with the original owner of the drone but he says the drone is not in his account anymore. However, in the fly app on my end it clearly states the drone is still bound to his account. he doesn't have the drone available to him so he needs to do it from only his account. I found on the forum itself that it is possible to unbind without the drone available. Might be something wrong here. can dji inbind the drone for him?

The chat is in dutch (the netherlands) but if you would put this through google translate it clearly states that the original owner can not see any of his old drones in the app and is not able to unbind the drone. It also states on the top that i did pay for the drone and bought it from them. Would be helpfull if dji could unbind the drone for him.

oskarderks Posted at 6-19 00:28
Hey Natalia, I got in contact with the original owner of the drone but he says the drone is not in his account anymore. However, in the fly app on my end it clearly states the drone is still bound to his account. he doesn't have the drone available to him so he needs to do it from only his account. I found on the forum itself that it is possible to unbind without the drone available. Might be something wrong here. can dji inbind the drone for him?

[view_image][view_image]The chat is in dutch (the netherlands) but if you would put this through google translate it clearly states that the original owner can not see any of his old drones in the app and is not able to unbind the drone. It also states on the top that i did pay for the drone and bought it from them. Would be helpfull if dji could unbind the drone for him.

Thank you for your reply. If the original user cannot unbind the device on his side, please let him use the same DJI account e-maill address to contact our service support support@dji.com. Once we get the approval from the original user, our relevant team will further handle, thanks.

DJI Thor Posted at 6-19 02:39
Thank you for your reply. If the original user cannot unbind the device on his side, please let him use the same DJI account e-maill address to contact our service support . Once we get the approval from the original user, our relevant team will further handle, thanks.

The seller says they did send an e-mail to the support team requesting to unbind the drone with serial numbers previously mentioned!

The seller is still unable to unbind the drone himself so he would greatly appriciate it if the dji support team could do this for him. As I'm speaking of right now the drone is still bound to his account. How many business days should this take for may I ask?

oskarderks Posted at 6-21 07:46
[view_image]

The seller says they did send an e-mail to the support team requesting to unbind the drone with serial numbers previously mentioned!

Hi, there. We did not find any relevant email records through the serial number. Can you ask your seller to provide the relevant ticket number or email address to check more details?

DJI Susan Posted at 6-21 23:18
Hi, there. We did not find any relevant email records through the serial number. Can you ask your seller to provide the relevant ticket number or email address to check more details?

The seller just sent me the mail adres. This is the same mailadress the drone is bound to. I don't really prefer to put the sellers mailing adres on the forum here though. But since you asked... here is the mailing adress that is bound to the drone and got used to send the mail in which he asked if dji can unbind the drone in his place. Mailadres is : nickie_uit_gouda@hotmail.com

I hope the fact that the seller told me blurred out mailing adress in the dji flighht app is enough proof that we really do want the drone to be unbound from the original mailing adress

oskarderks Posted at 6-22 02:17
The seller just sent me the mail adres. This is the same mailadress the drone is bound to. I don't really prefer to put the sellers mailing adres on the forum here though. But since you asked... here is the mailing adress that is bound to the drone and got used to send the mail in which he asked if dji can unbind the drone in his place.[view_image] Mailadres is : nickie_uit_gouda@hotmail.com

Hello. We can't find any email records through this email address. Can you provide us with the ticket number?
You may proceed to be in touch with our support team for further assistance. Kindly visit this link here: (http://www.dji.com/support).