Good morning all
Quick question, i'm trying to use the Fly app (up until now i've not had any issues) however i seem to have an issue where I have the Before You Fly 'dialog box' come up on the top left hand side indicating that there are no fly spots available near by.  

I cannot seem to do anything else.  I'm going abroad next week and I wanted to use the Mini 2 so thought i'd see if there were any firmware updates.  There is one for the controller but I can't update it as the app seems to 'hang' at that screen.  I've uninstalled and reinstalled twice and no joy.  If its of any use i'm running it on the Samsung S6 Lite tablet and other than Litchi the tablet is only used for Drone work.

I've attached a screenshot to show what I mean.

Screenshot

Hello, there. Sorry for the inconvenience. It was found that your mobile device is a Samsung S6 tablet, and the technical assessment result shows that this model cannot be used normally as the mobile device system/hardware is not supported. Currently, we have no plans to update the compatibility of this device.

We recommend you use devices under the compatibility list that pass our tests and evaluations for compatibility to obtain a better operating experience. Thank you for your understanding.

Ok thank you for getting back, so do you have a previous version of the fly app in order for me to update the firmware of the drone at all, as as I say it was working fine until I updated to the latest version of the App

I'm getting exactly lt the same on a galaxy fold Z4

gherkin Posted at 1-31 02:07
Ok thank you for getting back, so do you have a previous version of the fly app in order for me to update the firmware of the drone at all, as as I say it was working fine until I updated to the latest version of the App

Hi, there. Sorry for the delay. I'm afraid that there's no previous version available on our official website. However, if you're still experiencing this problem, may we ask for the details below?

> App version:
> Model of the device: Samsung S6 Lite Tablet
> Operating system:
> App log: How do I export log files from the App?
> Time and date of the incident:

I hope to hear from you soon.

Martinr36 Posted at 2-12 07:00
I'm getting exactly lt the same on a galaxy fold Z4

Hello, there. Sorry to hear about this situation. Please provide the details based on post #5 for further checking. I hope to hear from you.

DJI Gamora Posted at 2-13 03:05
Hello, there. Sorry to hear about this situation. Please provide the details based on post #5 for further checking. I hope to hear from you.

Info required as below:

App version  1.12.8
Model of device Samsung Galaxy fold Z4
Operating system Android 14
Log file  https://1drv.ms/u/s!AkFenVfFVFoBjttWttj70aeEKY9I5w?e=bgn3ru
Date of incident 11-02-24  14:56

Martinr36 Posted at 2-13 06:24
Info required as below:

App version  1.12.8

Thank you for responding. Please allow us to check this situation with our relevant team for further confirmation.

Martinr36 Posted at 2-13 06:24
Info required as below:

App version  1.12.8

Thank you for your patience. Please follow our recommendations below:

> Please adjust the display settings (“Zoom” for an iOS device and “Screen Zoom” for an Android device) of the mobile phone to change the display of the DJI Fly app.
> Back up important files and re-install the app again.
> Test with different devices preferably non foldable devices.

If the problem persists, you may keep us posted. Thank you for your cooperation.

gherkin Posted at 1-31 02:07
Ok thank you for getting back, so do you have a previous version of the fly app in order for me to update the firmware of the drone at all, as as I say it was working fine until I updated to the latest version of the App

Hi, there. Sorry to bother you at this time. You may consider following our suggestions on post #9 for further testing. I hope to hear from you soon.

Just installed the latest version on my galaxy tab 7FE which is also on android 14 with the exact same problem, it runs on an old LG V50 on android 12

Martinr36 Posted at 2-20 03:08
Just installed the latest version on my galaxy tab 7FE which is also on android 14 with the exact same problem, it runs on an old LG V50 on android 12

Thank you for your update. I'd like to verify if you managed to adjust the Screen Zoom and font size under the Display setting on your device.

DJI Gamora Posted at 2-20 22:31
Thank you for your update. I'd like to verify if you managed to adjust the Screen Zoom and font size under the Display setting on your device.

OK, so I don't know what happened but it is now usable on the z4

This is Z4 now, screen zoom was already zoomed out as far as possible

Martinr36 Posted at 2-23 00:52
This is Z4 now, screen zoom was already zoomed out as far as possible

Hello, there.Thank you for getting back to us. We're glad to know that everything seems to be working fine now. Please feel free to reach us if you have further concerns.

Still not working on the tab 7fe

I had the same problem after updating the app on my galaxy tab S3. I was able to bypass that tutorial popup by enabling the outlines in the developper options and clicking the UI around that box after connecting a mouse to the tab (maybe some kind of white arrow). It's  a bug UI/touchscreen of the app that can be avoid if DJI enable bypassing that box by clicking anywhere in the window. After clicking at the right place the popup never come back :

Hi all,

Had this very same problem today with my Lenovo tablet, found this blog and tried all potential cures.

Tried changing the screen and font sizes to small and reinstalled the app, 4 times, this had no effect at all.

Finally tried the suggestion made by Mick-france, entered into developer mode and activated "Show layout bounds", then after tapping around the white arrow pointing at the fly-spots box or white line just above, the app continued with the first time login tour.

I was then able to reset my screen and font settings to default and dis able developer mode.

This is obviously a GUI fault that DJI need to look into, look like a button or link without any content, and hence not showing.

But working now.

DJI Gamora Posted at 2-24 20:24
Hello, there.Thank you for getting back to us. We're glad to know that everything seems to be working fine now. Please feel free to reach us if you have further concerns.

After the app update in late 2023 I couldn't see the text at the bottom of the DJI Fly app front page as I use larger text in order to read my phone. I thought it was an app problem, it was so UNobvious to change the zoom settings...Now my phone is on small text JUST so I can use the DJI app. This is surely an app failure...

if anyone needs an early version of FLY i have a full repo here https://github.com/Judslat/DJIGO4FLY

Mundo Traveller Posted at 4-5 10:25
After the app update in late 2023 I couldn't see the text at the bottom of the DJI Fly app front page as I use larger text in order to read my phone. I thought it was an app problem, it was so UNobvious to change the zoom settings...Now my phone is on small text JUST so I can use the DJI app. This is surely an app failure...

We're sorry to read about this, Mundo. We will relay your feedback to our developers.  Please check DJI's official website for the latest updates. Thank you for your support.

Well I finally got it working on the tab 7FE,after updating and lots of clicking and long pressing on the screen

Hi everyone !

Mavic 3 classic with galaxy tab S3. After months of flying, suddenly i've just stumbled upon the very same issue recently.
As suggested by Mick-france, by enabling the outlines in the developper options and clicking the UI around that box, around the white arrow pointing at the fly-spots box or white line just above with the S-pen, the app continued with the first time login tour (as scambo wrote it) i managed to overcome the problem.
Now the app works flawlessly and this latest version is better than it was before, in my opinion.

Thanks, best regards.

DJI Gamora Posted at 2-13 03:03
Hi, there. Sorry for the delay. I'm afraid that there's no previous version available on our official website. However, if you're still experiencing this problem, may we ask for the details below?

> App version:

I'm having the EXACT same problem:  Samsung S6 Lite tablet

This is ridiculous.  I had real work to do with my drone today and thought "I'll make sure I update first".
Now, assuming I EVER get this working again, I am deathly afraid to ever update again, let alone buy another DJI product.  It was working GREAT until this update.   

The cavalier response about this tablet not being supported is very off-putting to someone who has purchased a couple of DJI's products.  The fact that DJI Support cannot even offer a rollback to the previous version is mind-blowing.  WHY?   Why would DJI anger otherwise happy customers?

  Unless I have a good outcome of this and am able to get it working again, I am going to abandon DJI entirely and recommend to all my friends that they never purchase DJI.  There are plenty of competitors out there who I know will take better care of their customers.

It's clear from this thread that I am not the only one affected by this.   It seems like the problem is a silly GUI issue.   Can DJI at least have a KB article on how to work around this?   How frustrating!!

Now I'm just going to refuse all updates moving forward.  

PLEASE HELP!!  DON'T ABANDON US!

clintfisher Posted at 5-1 16:42
I'm having the EXACT same problem:  Samsung S6 Lite tablet

This is ridiculous.  I had real work to do with my drone today and thought "I'll make sure I update first".

Well, thanks to other users here, and no thanks to DJI, I got it working again...

Finally tried the suggestion made by Mick-france, entered into developer mode and activated "Show layout bounds", then after tapping around the white arrow pointing at the fly-spots box or white line just above, the app continued with the first time login tour.

I was then able to reset my screen and font settings to default and dis able developer mode.

This is obviously a GUI fault that DJI need to look into, look like a button or link without any content, and hence not showing.

Please DJI, this clearly broke a number of people, there should be a KB article about it and a fix.

Otherwise, you generally have great products.

clintfisher Posted at 5-1 18:44
Well, thanks to other users here, and no thanks to DJI, I got it working again...

Finally tried the suggestion made by Mick-france, entered into developer mode and activated "Show layout bounds", then after tapping around the white arrow pointing at the fly-spots box or white line just above, the app continued with the first time login tour.

Thank you for the update, clintfisher. Glad that it is working now, thanks to our co-users. We'll forward your feedback to our relevant team. All significant suggestions will be implemented after the evaluation of our relevant team. For the latest updates please stay tuned to our DJI official website at ( www.dji.com ). Thank you.

same problem on galaxy tab S9FE, I solved it by clicking with the S Pen! I was about to return the tablet...when DJI support declared the tablet incompatible. Now is ok!

Martinr36 Posted at 2-23 00:52
This is Z4 now, screen zoom was already zoomed out as far as possible

Thank you - the screen scaling fixed my Samsumng S6 lite issue with the new DJI app. DJI has become increasingly inflexible with their software roll outs. I am a Part 107 pilot and the fact that DJI Fly app turns off remote ID when using the standard batteries on the mini 3 and mini 4 pro is a deal breaker for me. Per part 107 I have to have every drone registered, and every registered drone requires remote ID. So, yes, I could get the larger batteries, BUT then the drone is over 250 grams and is in a different FAA category, and places like Cook county Illinois has parks where they allow drones to fly ONLY if they are under 250 grams.

DJI could fix this if they allowed the DJI fly app to turn on remote ID permanently. I know the FAA rules do not allow remote ID to be turned off - but there is nothing preventing turning it on.

Quite frankly I do not see my self investing in any more DJI hardware even though I really like the new drones. They are too expensive to risk getting them bricked or crippled by a software update.

Hi all

I have the same problem with Samsung Tab A9+, the Before You Fly menu does not allow me to do anything.  So now, what I must do next (not very clever in technology) so be clear in the explanations and step by step actions. Pleaseeee

Litchi still works fine, just use it

gherkin Posted at 1-31 02:07
Ok thank you for getting back, so do you have a previous version of the fly app in order for me to update the firmware of the drone at all, as as I say it was working fine until I updated to the latest version of the App

So I have the RC controller and get the same message, does this mean my device is also not supported?
Note: it says No FLy Spots available nearby, i'm not looking to log in or anything.

Same problem - updated firmware yesterday (big mistake), tried a test before setting out, cant do it. Mavic 3 & RC-Pro controller, so no font, screen size excuses. System effectively bricked by this update. Is there an invisible magic button to progress to flight mode ?

TURN THE INTERNET OFF ! Then connect to drone

...  in more detail, go to settings & turn off WiFi, then return to GoFly. FlySpots says connect to network, but Connection Guide then Camera View gets you to the old GoFly starting page - free at last.
[If you do try to register a Fly spot. it asks for a flyer ID, with some chinese characters, & then attempts to connect to a non-existent CAA page (in UK). It also wants a picture, which you cant take, if you cant fly. Who released this crock of S*** ?? ]

I'm having problems with the DJI fly app, the osmo app and the memo app. None of them are working. This just started yesterday September 4th 2024. Does anyone know what's going on?

djiuser_oGGM20PUwF2q Posted at 9-5 03:34
I'm having problems with the DJI fly app, the osmo app and the memo app. None of them are working. This just started yesterday September 4th 2024. Does anyone know what's going on?

Hi there,
thank you for reaching out.

Could you please confirm what occurs when you open the app? Does it not open at all, or is it just stuck? Should you encounter any error messages, please share them with us for review.

Please keep us posted. Thank you.

In my case, Fly totally stopped showing Recommended Zone and continuously shows Locating... after the latest update v1.14.1 (1005)

Hello from Athens
Today just like that the fly app wouldnt open. It was downloaded on the play store.
Finally i got the app by using the main site of Dji. I was wondering if i must proceed
to updates or it is already up to date by the application.
Thanks for your time

Ekivolos Posted at 9-10 01:52
Hello from Athens
Today just like that the fly app wouldnt open. It was downloaded on the play store.
Finally i got the app by using the main site of Dji. I was wondering if i must proceed

Hi there,
thank you for reaching out.

We highly recommend downloading the DJI fly app which is available directly on our official website.

https://www.dji.com/downloads/djiapp/dji-fly

Should you have other inquiries, please don't hesitate to reach us. Thank you.

Hello, I hope you are well. I buy a DJI drone in China but I am told that it is a Chinese version. and it only works in China. how to make it work in my country the democratic republic of congo