Buying used M3P with Care Refresh time left
293 7 2024-8-7
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Mark Drone Guy
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I am looking to buy a 6 month old M3P that was purchased with 2 year care refresh that still has 18 months left.  Is there a way to change the DJI account for this drone and a way to transfer the DJI care refresh plan to my DJI account for this drone I am looking to buy?
2024-8-7
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Suren
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The care refresh is bound to the serial number of the drone. When the original owner unbinds the drone from his account(make sure this is done before paying) and you bind it to yours, the care refresh will be transferred. You will be able to verify that under device management in the fly app settings page.
2024-8-7
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Sean-bumble-bee
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Suren Posted at 8-7 11:29
The care refresh is bound to the serial number of the drone. When the original owner unbinds the drone from his account(make sure this is done before paying) and you bind it to yours, the care refresh will be transferred. You will be able to verify that under device management in the fly app settings page.

I think the situation may turn out to be slightly more complicated than that.

Most certainly the OP MUST ensure that the drone is unbound from the seller's DJI account AND that the controller is unbound from the drone.

Certainly the care refresh is tied to the actual drone and to some extent moves with the drone but care refresh and, when there is care refresh involved, binding is, I think, also tied to the account of the person who bought the care refresh in the first place.

I think that, whilst there is still 'valid' care refresh on the drone, the original owner might have to process any claim by the second owner and that might include handling the returned drone and the replacement drone, or at least issuing the relevant instructions.

In addition, since the drone was initially bound to a certain account, I would question whether or not it will be possible to bind it to a different account.

And if the latter is true then flyaway insurance is likely to be invalid and so to might be the care refresh. The latter depending on whether or not the drone must be bound to the account that purchased the original insurance.

Anyway let's see what a Mod says lol.

Possibly a bit of a minefield.

2024-8-8
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Suren
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Sean-bumble-bee Posted at 8-8 09:21
I think the situation may turn out to be slightly more complicated than that.

Most certainly the OP MUST ensure that the drone is unbound from the seller's DJI account AND that the controller is unbound from the drone.

I sold my drone which still had a year of care refresh left, I unbound the drone from me and buyer added to his account. He crashed it on power lines and did a claim through care refresh and had no issues with it being on his account. Refresh follows the drone serial number as long has its not reported stolen.
2024-8-8
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Sean-bumble-bee
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Suren Posted at 8-8 10:35
I sold my drone which still had a year of care refresh left, I unbound the drone from me and buyer added to his account. He crashed it on power lines and did a claim through care refresh and had no issues with it being on his account. Refresh follows the drone serial number as long has its not reported stolen.

And did he do all the processing etc. ? If so that's good to know, thanks.
Hopefully I will remember it lol.
2024-8-8
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Suren
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Sean-bumble-bee Posted at 8-8 10:51
And did he do all the processing etc. ? If so that's good to know, thanks.
Hopefully I will remember it lol.

Yes, he did the claim and paperwork himself without my involvement.
2024-8-8
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Sean-bumble-bee
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Suren Posted at 8-8 14:46
Yes, he did the claim and paperwork himself without my involvement.


2024-8-8
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Mobilehomer
First Officer
Flight distance : 18150351 ft
United States
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One more, if you use Care Refresh, DJI transfers the remaining coverage to the new drone. All you need do is bind it to the controller.
2024-8-9
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