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Welcome to the DJI Forum! If you're brand new to the forums, check out our forum tutorial HERE.

We  are hoping to use this forum to expand our support to all DJI users. We  target to build a DJI community, base on this forum with the support  from many other multirotor forums and users, to perfect our products.

Please note that use of this website is subject to the rules and regulations  below. Please read these rules carefully and ensure all of your activity  is in line with them.

DJI Forum Rules

Content:

• I: Preamble
• II: General Forum Guidelines
• III: Threads and Posts
• IV: Reporting
• V: Signatures
• VI: Advertising Services and Solicitation
• VII: Usernames and Avatars
• VIII: Licenses for Sale
• IX: Affiliate Programs
• X: Reporting a suspected pirated copy of DJI
• XI: Hosting Forum
• XII: Third-Party Disputes and Customizations
• XIII: Limitation of Liability
• XIV: Consequences of breaking forum rules
• XV: Forum Points
• XVI: User Groups
• XVII: Duplicate Threads/Site Search
  

I: Preamble

DJI community is an innovative platform created by DJI for product information exchange and sharing among the users.
These DJI communities will always follow the philosophy  of "respect the dream, the pursuit of pure". Our main purpose for this  forum is to hear firsthand from our customers of their joys, creations,  projects, and insights. Please keep in mind this is not a place to  simply air your grievances. We encourage helpful discussion above all  else.
We thank all of you for being a part of this growing  community. In order to keep the forums running well and to prevent  problems and conflict, please follow these simple principles.

II: General Forum Guidelines

• Any  speech and content posted by the users in the community (including but  not limited to text, images, audio, video) shall not violate the  relevant provisions of national laws and regulations and DJI forum  rules.
• Commercial activities are not permitted on this forum
• Discussion of illegal activities and intellectual property violations are not allowed.
• Users shall not post any news which fail to comply with the laws or infringe the intellectual property rights of third parties.
• We  will not tolerate rudeness, profanity (or attempts to bypass profanity  filters), insulting posts, personal attacks or purposeless inflammatory  posts.
• Any user  who is determined by DJI Forum staff to be harmful to the forum  community (via needless negative posting) may be temporarily banned for  90 days or more.
  

III: Threads and Posts

• Advertising,  spamming, and trolling is not allowed. This includes using the forum,  email, visitor messages, blog comments, picture comments and private  message systems to spam other members.
• We  do not allow posts or links to sites that are sexual in nature or  violate DJI community standards. The DJI team shall be the sole  arbitrator of what does and what does not violate community standards.
• We reserve the rights to edit and delete offensive comments and posts.
• Threads  and posts arguing about company policies are not allowed. You can fill  out a support ticket if you have issue with company policies.
• Threads and posts discussing moderator actions are not allowed.
• You cannot post any affiliate or referral links or post anything asking for a referral.
  
• Support tickets should be considered to be confidential information. Support tickets posted in the forums may be deleted.
• We  may collect user profile information, but only retain for DJI’s use,  and will not disclose to anyone without user’s permission.
• Any user in the forum shall not upload any videos or photos that depict the flying of DJI products an unsafe manner.
  
• If an emergency  occurs, DJI is entitled to find the user’s contact information through  the independent search system without prior permission. It is not deemed as violation of privacy.
• If  your thread contains the words "I'm sure this will just get deleted" or  something of that nature, it WILL be deleted. If you know a post is  breaking forum policy then don't post it. It is also breaking rule  III-6.
• Thread categories/tags - When making a new thread, make sure to tag it with the correct thread category. This allows users, moderators, and tech support alike to filter the threads and provide the most useful responses. Threads using the wrong category risk being deleted, so tag accordingly.
  
• You have 2 minutes to edit a post or thread after creation. After that your thread content will be locked. You may report your own thread or message a mod if you'd like the content changed.
  
• Any posts about lawsuits against DJI will be immediately deleted and will result in a permanent ban of the account and IP address.
  
• Vulgar, hateful, or otherwise obscene language is not tolerated. It will be up to moderator discretion whether to warn the user, edit the post/thread, and or delete the post/thread.
  
• Self censorship is ONLY allowed if the censored word is no longer able to be deciphered. (eg. the following is not allowed: f**k, d!ck, c***s etc)
• No content promoting the unauthorized modification (whether it be hardware, firmware, or software) will be allowed on the forum. Any content falling within this category is subject to deletion per moderator discretion.
  
  Below are helpful descriptions for categories in case it’s unclear.
  
  

Discussion	General discussion. Talk about news, flying techniques, features, etc. This is default, so if you’re not sure where something goes, use this.
Specific product categories	Used for general discussion applying to these specific categories. Examples: •    Phantom 4 Pro •    Osmo Mobile •    Inspire 2 •    Etc.
Videos & Photos	Used for interesting video or photo content.
DJI GO	App related support and tips
Hardware related categories	Used to talk about solutions to hardware related issues. Examples: •    Hardware support •    P4 Series Hardware •    Inspire 2 Hardware •    Etc.
Camera related categories	Used to talk about solutions to hardware related issues. Examples: •    Camera support •    P4 Series Camera •    Inspire 2 Camera •    Etc.
General Support	General support questions or concerns (customer service, repairs, anything that doesn’t fit into other support tags)
Announcement	Only available to mods

IIIa: Threads

• Do  not create new thread if there is already a thread open about that  topic. If a thread is created and gets a lot of posts, it will be merged  with an older thread about the same topic.
• Wait  a reasonable amount of time before bumping threads. (bumping is posting  in a thread specifically to make it up to the front page)
• Refrain from posting meaningless threads, one word (or short) non-sense posts, etc.
• Do  not format your title to look obnoxious. (This includes caps-lock,  strange punctuation, flagrant spelling errors, attention getting  characters, etc).
• If  your particular technical issue has been solved, please edit your title  with "[SOLVED]" to help other users find solutions to their problems.
• If  you create a new thread to share a link to a relevant blog post,  article, or similar type of link you MUST include the contents in the  main article of the post.
  
• REGIONAL forum: All threads posted to the REGIONAL subforum need explicit references to that region in particular. For all general content, post in the appropriate product subforum. This will be a very strict rule up to moderator discretion.
  
• SERVICE forum: Threads not encouraging to discussion and created primarily to get support from DJI staff go here. If you are looking for community support for an issue, please post in the related product forum. All threads in the wrong location (up to moderator discretion) ware subject ot be moved to the appropriate forum.
  
  

IIIb: Posts

• Multiple or duplicate posting in order to increase your post count is not allowed.
• When replying to another user, ensure to include the other user's post as a quote to reference it.
• Do  not post something that derails a thread. Any post that is not on-topic  (depending on the discretion of the moderators) will be deleted and  result in a warning being issued. The mods can’t be everywhere at once,  so we are counting on you to help us by using the “report” function.)
  

IV: Reporting

• Please use the report function if a user is breaking forum rules. This helps us mods do our job better.
• Do not abuse the report function. Just because someone disagrees with you doesn't mean they are breaking the rules
• Do not comment on threads created by spambots. It only bumps the thread. Report and move on.
• Do not attempt to act as a moderator. If someone is breaking any forum rules you need only report them. All reports are looked at and cases studied. Any attempts to impose on another users activity will be seen as harassment and is not allowed.
• Do not exposure of personal privacy.
  

V: Signatures
        

• Linking  to a commercial product/service is allowed, provided it is not a  product or service that competes with a product or service offered by  DJI and it is not an affiliate program link for DJI or any  other  affiliate program.
• Promotional text for a commercial product or service is ok, provided there are no price(s) of product(s) or service(s) listed.
• A  link and promotional text for a site that is not commercial and  does  not contain product(s) and/or service(s) is allowed, provided the  site  is not sexual or does not violate DJI community standards. The DJI team  shall be the sole arbitrator of what does and what does not  violate  community standards. (Examples include sites about drugs and/or  sex.)
• Duplicate links to the same URL in a signature are not allowed.
• You can't have both text and images in your signature
• For  text  signatures: 4 lines normal size, 8 lines small size and  up to  90  chars per line. Font sizes above 2 are not allowed. (Blank  lines  count  as lines.)
• Do not use images with large text to bypass the previous item
• For images in signatures: 1 image up to 300 pixels wide, 125 pixels tall and 20k in size
• Animated images in a signature are not allowed
  

VI: Advertising Services and Solicitation

• We  do not allow people to post threads or to send any private messages or  emails to users that advertise any products, services, funds or  donations. This includes anything that may  compete with any items on the official DJI Store, DJI products or not.
• Explicit advertising and soliciting in signatures is prohibited.
  
• Advertising for competing products is not allowed.
• You should  never give out your DJI customer number or password to anyone, and you  should not disclose server logins and/or passwords to anyone except  through the DJI support system. We can not take responsibility if you  disclose this information.
  

VII: Usernames and Avatars

• Offensive or inflammatory usernames or avatars will not be allowed
• If you never set a user name since registration, your user name will be displayed as "fans + random number" now
• If  you  set a user name, but the user name is the same as  your  forum-registered email's pre-fix, (for example, you set your user  name  as Jone_Doe while your email is Jon_Doe@website.com), your user name will also be changed to "fans + random number".
• You can change your user name in your personal homepage settings.
• Avatars that may be confused with public characters are not allowed.
• Animated avatars are not allowed.
• Use of the DJI logo in avatars is not allowed.
  

VIII: Licenses for Sale

• We do not allow posts that are looking to sell or buy a used DJI license.
  

IX: Affiliate Programs

• The  DJI  affiliate program is designed to allow people to advertise DJI on their  web site and earn a commission on all sales generated through that  link. You are not allowed to post your affiliate link anywhere on the DJI forums. Anyone that does this may be removed  from the  affiliate program immediately without notice. This rule applies to all affiliate program links, not just the DJI program.
  

X: Reporting a suspected pirated copy of DJI
  

• Do  not post suspected copies of DJI designs or logs on these forums. If  you suspect that a forum is using an illegal copy of DJI, please email  the full URL to the forums (not the site's home page) to www.DJI.com.
• All  sites sent to this address will be added to our anti-piracy database  and will be investigated. The name of the person submitting the  report  will always remain confidential.
• We will be unable to respond with whether this site is properly licensed or not, or our actions, for privacy reasons.
  

XI: Hosting Forum

• The  hosting forum is for discussion of hosts and hosting options for DJI  customers. Advertising of hosting services is not allowed.  This  includes any host or anyone with a financial interest in or  a  partnership relationship with a host from replying to questions  or  requests regarding hosting services. Any posts violating this rule  will  be removed.
• Because  of the high rate  of software piracy on 'free' hosts, discussion and  questions regarding free hosting services are not appropriate for this  forum. Please feel free to use this forum to discuss paid hosting  services.
• The  hosting forum cannot be used to promote specific hosts. We will moderate  posts and users continuing to excessively promote or advertise any  hosts.
  

XII: Third-Party Disputes and Customizations

• We  will  not mediate third-party disputes due to third-party purchases.  Third-party purchases include styles, addons, custom programming and  modifications, pay-per-post services, purchasing second-hand licenses,  moderation fees, advertising fees or any product not directly purchased  from DJI. Purchasing these items from another company is done at your  own risk. If you have an issue with a third-party regarding their  support or conduct then you will need to handle it through the means  they provide.
  
• We  cannot  provide support for third-party customizations. This includes contract  programming, purchased or free styles, or modifications downloaded from http://www.vbulletin.org.
  

XIII: Limitation of liability

• Although the administrators and staff of DJI Forum will attempt to keep all objectionable messages off this forum, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of DJI Community Forum, nor DJI will be held liabilities for the content of any message. Use of the forum is at your own risk.
• By agreeing to these rules, you should warrant that you will not post any messages that are obscene, sexually-oriented, uncourteous, threatening,  vulgar, or otherwise in violation of any laws.
• The owners of DJI Community Forum reserve the right to remove, edit, move or close any thread for any reason without any liabilities.
• Prior notice will be posted in the forum if there is system maintenance or upgrades. DJI will not responsible for ANY LOSS  OR  DAMAGE, OF ANY KIND, DIRECT OR INDIRECT, IN CONNECTION WITH OR  ARISING  FROM HARDWARE FAILURE OR FORCE MAJEURE, INCLUDING BUT NOT  LIMITED TO,  COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL  OR PUNITIVE  DAMAGES.
  

XIV: Consequences of breaking forum rules

• The  DJI  forum is fully run and  owned by DJI and we reserve the right to update  and modify these rules  as the needs of the community dictate  to  ensure the smooth operation of  this community.
• Breaking  of  any of these rules may lead to deletion of threads/posts as well  as  the suspension or termination of user accounts and privileges.
• Any infractions may result in a "violation" being issued. 3 violations will result in an automatic 30-day ban.
  
• If your account has been terminated/banned, any further accounts created by the same user will be immediately terminated.
• While  these rules cover most common  situations, we cannot anticipate  everything. Consequently we reserve the  right to take any actions we  deem appropriate to ensure these forums  are not disrupted or abused in  any way.
• To contest a ban, send an email to djifansforumadmin@dji.com. Note: bans rarely if ever get lifted.
  

XV: Points

• 180 DJI Points = $1 DJI Credit (USD)
• The minimum number of points required for redemption is 1800. The maximum redeemable amount is 5400 points per month.
• Redemption applications can be submitted at any time and will be checked on the first working day of each month. You can only submit one application per month.
• Points can be given and taken away at any time and a banned account will result in a loss of the points associated with it.
  
• Points are not transferrable.
  
• Points determine your user-group
  
• The following activities earn points (Note: the rewards for these activities can change at any time)
  

Activity	Points
Daily login	5
Create a new thread	5
Reply to a thread	2
Set a user avatar	5
Verify your email	10
Report a thread/post that is breaking forum rules	+-3
Post a thread or comment that gets deleted	-2

How to exchange points and redeem store credit (only possible on desktop/laptop):

• Go to your personal home-page by hovering your mouse over your user icon (top right) and clicking "Personal Homepage"
• Click "Points" on the left.
• If you have enough points (1800-5400) you can exchange them for DJI Store Credit. Just click the word "EXCHANGE"
• To  redeem, just continue checking out as usual on the DJI Store and make  sure to click "DJI Credit" before clicking "PLACE ORDER"
  

XVI: User Groups

• User groups will be assigned based on points earned.
  
• The user group rankings are as follows
  

Group	Icon	Points	Limitation
New		<40	Cannot post threads
lvl.1		<150	/
lvl.2		<500	/
lvl.3		<1000	/
lvl.4		<3000	/
Second Officer		<10000	/
First Officer		<30000	/
Captain		>30000	/

Chit Chat forum

The  Chit  Chat  forum is where DJI owners and fans can gather to chat  about  almost  anything, technical or non-technical in nature. If you  have a  question  that doesn't fit into any other forum, or just want to  chat,  this is  the place.

Staff Disputes
Any  disputes  with the staff of the DJI Community Forums will be  handled in  private  through the Private Message System or the Support  System ticket.  If you  wish to escalate any issue with staff then  please visit: www.DJI.com

XVII: Duplicate Threads/Site Search

• Please avoid poting duplicate threads on subjects already covered.
• The search function of the forum is still being developed and optimized. If you are having trouble finding what you want, like an old thread or content, use Google's search function.
  
• To search only this site, put the following in your search bar: site:forum.dji.com <keywords or phrases> For example: site:forum.dji.com Phantom 4 Pro firmware
  
• For an exact search, put quotations around your chosen text. For example: site:forum.dji.com "Phantom 4 Pro" firmware