project17
New
Canada
Offline
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This just cost me a job as I was unable to fly for a client.
I am using the latest version of the DJI Go 4 app. I have updated my firmware on my Phantom 4.
My problem is that I cannot for the life of me connect the RC to the iPad, now iPhone 8 Plus. When you plug the lightning cable in, you get a quick buzz on the phone, the lightning symbol shows up by the battery, then dissapears. It seems as if the RC unit does not pump out enough power or something to keep the connection solid. I've owned the P4 for more than a year and the problem just started. Everything was fine with the drone up until I was (duped / forced / nudged) into upgrading the app which initially rendered my using the iPhone 5 as useless. The drone still worked with my iPad which was able to run the new app. However, recently, I'm not entirely sure after which update as my iPad is set to auto update apps (which is a problem I know).
I am annoyed and have no idea on how to fix this. I have tried multiple lighting cables. Charged the batteries of the RC and Drone. Updated firmware. Updated the app. I've searched and I don't see anyone describing their lack of connecting to their iPhone the same way. Maybe it is the same problem everyone else is having. Are there any solutions? I can't see one credible one presented by DJI itself. Absolutely ridiculous. DJI needs to respond, or needs to offer some sort of refund.
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