My Mavic was returned to DJI Europe service centre as the remote control was not charging. The Mavic was working fine and I flew it using the app. The Mavic was tested by Modus Brands before being returned to DJI and it was working perfectly. It was subsequently returned to me with a new remote (that was faulty) and the drone now no longer works. It has been returned to the DJI service centre and said they opened it, why I ask, and found some particles of sand in it. The are now saying it is water damaged and are refusing to return it in the same state they received it ie working? Both myself (Flight records) and Modus Brands can confirm there was no damage to the drone and it was flying perfectly so why after over two months without my drone are DJI taking this stance? I have spoken with Hunter Haopeng Cheng about this but he seens unable or unwilling to follow this up.
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