TBS_DG
lvl.1
United States
Offline
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This is what they have told me so far.
simon(DJI Support)
Feb 18, 2022, 18:07 GMT+8
Dear Alan,
Good to hear from you.
This is Simon from DJI Support. is currently on vacation but please don't worry that I will follow up on your issue.
Regarding your problem, we are sorry that currently, we don't have the video tutorial, it will be better if you update us with the video that shows your operation. We will check the steps for you.
In the meantime, you can also check the below steps:
1. Please make sure the ronin 2 have been upgraded to the latest version;
2. Please use Handheld mode when using for mounting 90° on a jib arm;
remote controller mode should be Free or Recenter mode.
Please place the lock in the groove next to it, like the picture as below.
3. After balancing the ronin 2, rotate Ronin 2 90 degrees to the flashlight mode(Handheld mode)(Note: Do not put Ronin 2 on the handheld ring to manually control Ronin 2 to rotate 90 degrees. After installing and fixing the camera, rotate Ronin 2 by 90 degrees. Will automatically enter the flashlight mode).
After entering the flashlight mode, the original roll axis will become the new pan axis, and the original pan axis will become the new roll axis, but the remote control's pitch, pan, and roll controls remain unchanged, and it is still mapped to the remote control channel in the APP be consistent. If the customer needs to change the control of the remote control, it is recommended that set it on the channel setting page of the APP.
If you have any further questions, please feel free to contact us. We are always here to help.
If the problem is not solved yet, please reply to the email directly and the email will reopen automatically. We are always here to help. Thank you for your understanding and support.
You'll soon receive a customer satisfaction survey for our service sent by the system automatically if we do not receive any further information from you in five days. Then, the email will be closed automatically by the system too. We apologize for any inconvenience caused.
Take Care and Stay Safe!
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