fougasse
lvl.2
Flight distance : 303087 ft
Netherlands
Offline
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I sent my DJI Phantom 4 Pro V2.0 for repairs (case CAS-4236188-Y0N3Z0), and my experience is pretty disappointing.
First, I was told that since the drone had water damage, they won't perform any repairs. It indeed had water damage and I specified it when I sent it, it's a little ridiculous that they let you pick this box that says "water damage" when you create the case and then let you send it without warning you that it means they won't perform any repairs.
But even disregarding that. They consider that since the drone had water damage, it has to be replaced for €1,481.85, and claim that they were nice and applied a 15% discount. That's for the drone only. If you buy it new, without any discounts, it's €1,699 euro, with a battery, the remote controller, propellers, the box to carry it, etc. 1,699-1,481.8=€217.15, and *just a battery* is €189, so surely all these accessories are worth way more than that. Which means that the price for the repair is higher than for a new drone!
And that's also assuming that people actually pay €1,699 to buy the drone new. Everyone gets a 5% discount by subscribing to the newletter, and personally I work at a university, so I bought my drone at a 10% discount. With that factored in, there is no discussion: DJI Repair is clearly more expensive than buying a new drone...
Is there at least a way I could apply my 10% educational discount on top of the "discounted" price of the repair? Otherwise I have no other choice than to request an unrepaired return...
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