Hello All,
Just wanted to share a recent experience I had.
Crashed my Mini 3 Pro, right before a big trip to Europe.
I decided to opt for the Express service in order to make sure I get a replacement ASAP. Especially after I see
"Send Damaged Product BackWe will send the replacement immediately upon receiving the damaged product."
After paying the 65$, and sending it back right away, they just never update the case even after receiving it. 2 days go by of having received the product, I call in to get an update. I am told by a customer service agent that they received it but it will take 2-3 business days for an engineer to "assess it".
When I mention to her that this is not the service I paid for, nor what is written on their site or sold by them, she simply tells me "this is the process". No managers to speak to, no refund nothing. I asked why I paid for express, or what the difference was to the regular service to which they just coudnt answer.
Consider this next time you send in your drone for service.... Pretty bad service.
|