DJI Susan
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Houdini NFO Posted at 10-5 18:27
I’m sorry, but you are going to have to walk me through the process of capturing the screen video of these past flights. First, I never said it was in the same location only. Second after it now has happened in different locations, hundreds of miles away from each other, with different batteries., that is definitely not an issue. I do not even know how to capture the screen video for a flight that I am going to fly, let alone, poor flights that I have already flown. And since I don’t know on, which flight is going to have it on, how do I know which future flight to record?
You are also going to have to walk me through the DJI assistant app and download in the flight data. I am not quite sure I understand the need for this, because a Airdata.com accesses the DJI server to get its information. So if it’s accessing the DJI server, how is it that you need to have this information download it and send to you. You already have my data.
Hi there, I am deeply sorry for my misunderstanding and any confusion caused. I should have added that if the issue can be reproduced, kindly fly the drone again and keep the screen recording of the flight. If you are using the RC-N1, you can use the screen recording feature of your mobile device. Kindly take a note of the time of the flight.
Please allow me to explain it again, the flight record is not sufficient for analyzing the issue. Therefore, the flight data on the aircraft would be requested for checking the details. The flight data was stored on the aircraft and will not be able to sync to our system, so it needs to be exported via DJI Assistant 2.
Method: kindly download the DJI Assistant 2 (Consumer Drones Series) here: https://www.dji.com/uk/downloads ... sumer-drones-series and install it to the computer, connect the aircraft to the computer > Export, and export the flight log of the flight that you have kept the screenshot from the aircraft.
And provide the screenshot of the firmware information (method: connect the aircraft to controller and mobile device > camera view > … on the upper right > About).
You can upload the information to Dropbox or Google Drive and provide us with the link.
If the steps above are not convenient for you to complete, you can send the drone and controller back to us for further diagnosis, the local team will check if there is an issue and if repair/replacement is required. If you would prefer to send it in directly, please click https://www.dji.com/service/repair to start an online repair case.
Thank you very much. |
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