DJI Paladin
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Chrislayeruk Posted at 9-14 09:02
I’m sorry, this quick transfer app is just not very good at all. I had success once, today I go to use it and after an hour going round in circles, restarting the aircraft, trying to log into the Wi-Fi on my IPad Pro. Then logging into Bluetooth to no avail. The app , in the help section, advises restart the aircraft, and so like a game of snakes and ladders, you slide to the beginning again… Surely this is not the experience that DJI had in mind for users?
Has anyone got this app working reliably? I’d like to shake their hand… I did finally get it working, but it's not fun...
Thank you for your response and we're sorry for the trouble. Can you please try to initiate the troubleshooting steps below to see if this rectifies the issue?
1. Ensure that the Wi-Fi, Bluetooth, and Positioning function are turned on in the mobile phone settings.
Note: In some Android mobile devices, the app Wi-Fi permission can be set separately. Check the Wi-Fi permission setting for the DJI Fly app and ensure that the Wi-Fi permission is allowed.
2. Try to use the Fixed 2.4 GHz function in the QuickTransfer Band. Go to the DJI Fly homepage - Settings - QuickTransfer Band - Fixed 2.4 GHz.
Note: If the connection failure can be resolved by using this method, it can be determined that the mobile phone’s 5G band does not cover 5.8 GHz.
3. Restart the mobile phone and aircraft.
4. Try to rename the aircraft and restart it.
In addition, if another mobile phone was connected to the aircraft using the QuickTransfer function, and the mobile phone is nearby, a possible reason for this message is that the aircraft’s Wi-Fi is occupied by the previously connected mobile phone. We recommend turning off the Wi-Fi on the previously connected mobile phone or deleting/ignoring the aircraft’s Wi-Fi. If the mobile phone cannot be found, please change the aircraft name in DJI Fly and reconnect to it.
Please keep us posted so we can help you further. Thank you for your valued support. |
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