lai.kp91
New
Flight distance : 79652 ft
Canada
Offline
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I too have had terrible customer service with DJI.
DJI's customer service is totally unacceptable.
My experience with DJI's customer service has been just neglectful and ignorant.
My story starts a couple weeks ago when my P3P spun out of control and dropped out of the sky breaking the gimal and camera.
So of course I contact customer support to get my P3P into repairs. I get an email back with a pretty simple form asking what happened , what are the problems , and things like that , but with no instructions.
Then I get another email with some vague instructions , half in Chinese and a shipping label . Making sure I am getting it right I use live chat as clarification, the live chat interface is half in chinese which is really distracting , the support staff was not helpful , I received generic copy and pasted answers or one word answers.
So finally after getting my P3P to California and a week later , I get an invoice for repair . Unlike going to get your car fixed at the mechanics, where you get a detailed summary of the diagnostics . I just get an invoice of parts being replaced . I have emailed back asking what the flight log showed and Ive gotten no answer after a week now. I can accept operator error how ever the operator needs to be notified of what the problem was. I am not willing to accept an invoice with no reasoning or diagnostics report.
ANGRY ANNOYED UNSATISFIED CUSTOMER |
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