Notice of Suspension of Service and Support for Old Product Series

DJI Support

Dear DJI Users,

Thank you for your long-term interest and support towards DJI. Because electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. We hereby inform you that we will stop providing support services for certain products and their accessories through periodic assessments. For details about products and accessories that have been added to the list, please consult the table below.

Product Information:

NO	Product Name	Production Suspension Time	Service Suspension Time
1	Spark	Jun, 2019	October 1,2024
2	Mavic Pro	Sep, 2018	October 1,2024
3	Osmo Mobile 2	Jul, 2019	August 1,2024
4	Matrice 600	Dec, 2016	Ferbruary 24, 2024
5	D-RTK	Dec, 2017
6	Snail	Dec, 2017
7	Matrice 200	Jan, 2019
8	Matrice 210	Jan, 2019
9	Matrice 210 RTK	Jan, 2019
10	Matrice 100	Jan, 2019
11	Mavic Pro Alpine White	Jan, 2024	September 30,2023
12	Phantom 4	Jul, 2017	July 15,2023
13	Phantom 4 Pro Obsidian Edition	Apr, 2018	July 1,2023
14	A2	May, 2018	March 1,2023
15	DataLink Pro	Apr, 2018
16	Manifold	Apr, 2016
17	Wind-4	Jul, 2020
18	Wind-8	Oct, 2019
19	Zenmuse Z3	Dec, 2017
20	Inspire 1 V2.0	May, 2018	February 15,2023
21	Inspire 1	Oct, 2015
22	Inspire 1 Pro	Oct, 2016
23	Inspire 1 Pro Black	Oct, 2016
24	Inspire 1 Raw	Nov, 2016
25	ZENMUSE X3	May, 2018
26	ZENMUSE X5	Oct, 2016
27	ZENMUSE X5R	Nov, 2016
28	MG-1S	Jan, 2018	January 31,2023
29	MG-1S RTK	Jan, 2018	January 31,2023
30	Osmo Mobile	Dec, 2017	January 30,2023
31	Osmo Mobile Silver	Dec, 2017
32	Zenmuse M1	Jul, 2017
33	Osmo+	Jan, 2018
34	Osmo RAW	Jan, 2018
35	Osmo Pro	Jan, 2018
36	Phantom 3 Advanced	Jan, 2017	January 5,2023
37	Phantom 3 Pro	Apr, 2017
38	Phantom 3 Standard	Sep, 2017
39	Phantom 3 SE	Oct, 2017
40	Ronin	Aug, 2017	November 30,2022
41	Osmo	Mar, 2017	November 30,2022
42	MG-1	Jan, 2017	October 30,2022
43	Phantom 2（2.4G）	Jul, 2017	September 30,2022
44	Phantom 3 4K	Apr, 2017	September 30,2022
45	Naza-H	Aug, 2016	March 1,2022
46	WooKong-M	May, 2018
47	WooKong-H	May, 2018
48	AVL 58 Video Transmitter	Dec, 2015
49	DJI Lightbridge	Nov, 2016
50	N1 Video Encoder	May, 2019
51	DT7 & DR16 RC System	Jan, 2016
52	iOSD MARK II	Jan, 2016
53	iOSD Mini	Jan, 2016
54	E305	May, 2017
55	E310	May, 2017
56	E1200 Standard / E1200 Pro	May, 2018
57	Takyon Z660 / Z650 / Z14120 / Z425-M / Z415-M / Z318 / Z420	Jan, 2018
58	Zenmuse H3-3D	May, 2017
59	Zenmuse H4-3D	May, 2017
60	Zenmuse H3-2D	May, 2017
61	Zenmuse Z15	May, 2017
62	Zenmuse Z15-GH4 (HD)	May, 2017
63	Zenmuse Z15-5D	May, 2017
64	Zenmuse Z15-N7	May, 2017
65	Zenmuse Z15-A7	May, 2017
66	Zenmuse Z15-G2	May, 2017
67	Zenmuse Z15-BMPCC	May, 2017
68	DJI Wind 2	May, 2017
69	DJI Wind 1	May, 2017
70	Spreading Wings S800	Sep, 2018
71	Spreading Wings S900	Sep, 2018
72	Spreading Wings S1000+	Sep, 2018
73	Flame Wheel ARF KIT F550 / F450 / F330	May, 2017
74	DJI XT Pro App	May, 2018
75	Drone Speaker for DJI Wind Series	May, 2019
76	DJI Supply Box	Nov, 2019
77	Guidance	Apr, 2018
78	CS-HS01	Jan, 2016
79	Phantom 2 Vision	Apr, 2015	March 8,2021
80	Phantom 2 Vision Plus	Apr, 2015
81	Zenmuse Z15-5D (5D2)	Nov, 2014
82	Zenmuse Z15-5D (5D3)	Sep, 2014
83	Zenmuse Z15-5N	Jun, 2015
84	Zenmuse Z15-5R	Dec, 2014
85	Zenmuse Z15-GH2	Dec, 2014
86	Zenmuse Z15-GH3	Nov, 2014
87	Spreading Wings S800 EVO	Sep, 2014
88	E800	Sep, 2014
89	E300	Sep, 2014
90	E600	Sep, 2015
91	Spreading Wings S1000	Apr, 2015
92	Phantom 1	Apr, 2015	February 1,2019
93	Naza-M	Feb, 2013	March 1,2016
94	2.4Ghz Datalink	Jul, 2014	March 1,2016
95	ACE WayPoint	Sep, 2015	December 1,2015
96	900M Datalink	Sep, 2015
97	Ace One	Sep, 2015

As of the date of service suspension, we will no longer provide you with services for these products involving product inquiries, technical support, and product maintenance. We apologize for any inconvenience this may cause.

If you are still using any of the above products, we sincerely recommend that you upgrade to an alternative product of a new model so that you can enjoy our more recent, improved technologies, and we can then continue to provide you with efficient customer service.

If you have any questions, please feel free to contact us for assistance through our online support on DJI’s official website. Thank you for your understanding and support.

Best,

DJI

djiuser_0Q0LbBYtDAhF

Hay manera de hacerlo volar? Porque en mi caso (phantome 3 standard) ya no hay actualización disponible de Firmeware y no me deja calibrar la brújula para encender.

RD West

So many of your customers now with no support = paperweights.

Hamid Blogger

Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

DJI Gamora

Hamid Blogger Posted at 9-13 00:07
Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

Thank you for your kind understanding, Hamid. We really appreciate your feedback and we thank you for your kind words. Please don't hesitate to reach us if you have any inquiries or concerns. Thank you for your valued support.

djiuser_R4XfuYGFMJ3t

Hamid Blogger Posted at 9-13 00:07
Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

That ahh boy, you keep oil on the gate hinges, lessen the squeeks. Well played.

DroneCenterrd

djiuser_0Q0LbBYtDAhF Posted at 4-3 07:09
Hay manera de hacerlo volar? Porque en mi caso (phantome 3 standard) ya no hay actualización disponible de Firmeware y no me deja calibrar la brújula para encender.

si no te deja calibrar no es por firmware, debe tener algun problema el equipo

russgail1@bigpo · 2023-11-17

DJI have blatantly let past customers down by refusing to assist persons like me who through no fault of mine is now left with a $2000 drone which is now useless: DJI can't tell me there is no firmware available somewhere on the net that will still work for a Phantom 4.

jcaseyrn59@iclou · 2023-11-30

russgail1@bigpo Posted at 11-17 21:53
DJI have blatantly let past customers down by refusing to assist persons like me who through no fault of mine is now left with a $2000 drone which is now useless: DJI can't tell me there is no firmware available somewhere on the net that will still work for a Phantom 4.

What it will take is a nice sizable class action suit against the company hitting them where it counts after it is investigated and found that this marketing strategy get customers to continually have to purchase the new device because of the cut off support and possibly mechanism to prevent the use of the previous models that most likely became useless after an updated firmware rendered them as such.

djiuser_qFwxlDrbvsYl

Maybe I'm reading it wrong but the link you provided says Phantom 4 pro service suspended as of July 2023.

DJI Gamora

djiuser_qFwxlDrbvsYl Posted at 2-10 20:58
Maybe I'm reading it wrong but the link you provided says Phantom 4 pro service suspended as of July 2023.

Hello, there. May we confirm which link are you referring to? May we ask if you need assistance with your Phantom 4 Pro? If so, please let us know for further assistance.

patiam

This Announcement was posted in July 2022. In this thread it was stated that

"Currently, we will update the EOS products regularly in this link:
https://forum.dji.com/forum.php? ... p;extra=#pid2808521"

and also this:

"Hi, there. We are sorry for the misunderstanding. "The M300RTK has been discontinued" means that the product is no longer in production, but we will still provide technical services. Thank you for your patience and understanding."

Yet no recent statement regarding this change of status for the M300 or any other aircraft has been released. When will an update be posted?

DJI Mindy

patiam Posted at 4-22 07:13
This Announcement was posted in July 2022. In this thread it was stated that

"Currently, we will update the EOS products regularly in this link:

We are sorry for any confusion caused. We still provide service for M300 RTK, and this is a Notice of Suspension of Service and Support, only the product that has ended service will be listed.

patiam

DJI Mindy Posted at 4-22 18:52
We are sorry for any confusion caused. We still provide service for M300 RTK, and this is a Notice of Suspension of Service and Support, only the product that has ended service will be listed.

That table lists both "Product Suspension Time" and "Service Suspension Time".

It sounds as if you are saying that a product will not be listed there until its Service Suspension Time is known.

How are your valued Enterprise Users to know when a product is nearing suspension, which always occurs well before service is suspended? This information is very important for planning, budgeting, and purchasing purposes.

DJI Mindy

patiam Posted at 4-22 21:11
That table lists both "Product Suspension Time" and "Service Suspension Time".

It sounds as if you are saying that a product will not be listed there until its Service Suspension Time is known.

Yes, only products that are ended of service will be listed in the list above. We will continue to provide technical support for products that have not been ended of service. If you have purchasing needs, you can contact the local dealer for consultation. https://www.dji.com/where-to-buy/enterprise-dealers

HGDC84

Hello! I would like to ask if the Ryze Tello is discontinued (I know it's not a DJI product in the same sense as the official DJI drones, but it uses your technology and was sold in your online store, so I assume you would know about it's situation)?

DJI Wanda

HGDC84 Posted at 5-5 09:14
Hello! I would like to ask if the Ryze Tello is discontinued (I know it's not a DJI product in the same sense as the official DJI drones, but it uses your technology and was sold in your online store, so I assume you would know about it's situation)?

Hello, there. Sorry for the inconvenience. Do you have questions about the Tello?
If so, to solve your problem better and more timely, please contact via this email address:
support@ryzerobotics.com.