DJI Tony
Administrator
Offline
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Hello there. I'm sorry about the trouble. Can you please check the notes below and see if it will make it work?
1. Please check whether the aircraft and remote controller both are powered on.
2. Please check whether the aircraft has a microSD card. If yes, remove the microSD card and try linking again.
3. Please switch the linking method between “Linking with the app” and “Linking with combination buttons”. (DJI RC-N1: Customizable button + Photo/video toggle + Shutter/record button)(DJI RC: C1 + C2 + Record button) (Aircraft: Press and hold the Power button on the aircraft for four seconds to prepare to link)
4. If it is invalid, check whether the remote controller has been updated to the latest version. Connect the remote controller to the app (make sure to connect Wifi or a hotspot when using RC with a built-in screen). After the connection is successful, check whether there is a prompt to update the firmware. If yes, update the firmware to the latest version and try linking again.
5. Please connect the aircraft to the computer, check the aircraft firmware version in the DJI Assistant 2, and try linking after updating&refreshing the aircraft’s firmware to the latest version.
6. If the issue persists, please record a video showing the linking process and firmware version screenshot, and we will check it for you. Thank you for your cooperation. |
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