niktnowy
lvl.2
United States
Offline
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[size=14.6667px]I described my story in different post
[size=14.6667px]Dealing with DJI
[size=14.6667px]I just want to warn those who are using third party app (like Litchi) that according to DJI using it V[size=14.6667px]oids Warranty.
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[size=14.6667px][size=14.6667px]Unfortunately I did not get any respond from Litchi yet but DJI send me email after my P4 flew away into the tree
[size=14.6667px]Repairs cannot begin until the invoice is paid. This will not be a warranty repair unfortunately, a 3rd party app was used during this flight, which is not covered under warranty.
[size=14.6667px]Funny thing is I did not find any information about that in Warranty Specs
[size=14.6667px]1. The following conditions must be met for warranty service:
- During warranty period, product is normal used, as intended by the manufacturer.
- No unauthorized disassembling, modification or installation has been performed.
- Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering;
- Valid proof-of-purchase, receipt or order number DJI Online Store
[size=14.6667px]2. Following situations are not subject to warranty service conditions:
- Crash or burning caused by non-manufacturing factors.
- Damage caused by unauthorized modification, disassembling or shell opening which did not follow the instruction of official manuals.
- Damage caused by improper installation, or incorrect use or operation despite of the guidance of manuals.
- Damage caused by unauthorized modification of circuit, mismatch or misuse of battery and charger.
- Damage caused by any flights which didn’t follow the instructions of the manuals.
- Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
- Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.).
- Damage caused by operating the unit in a known environment with interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
- Damage caused by operating the unit with a weight greater than safe takeoff weight.
- Damage caused by forced flight when components have been aged or damaged.
- Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
- Damage caused by operating the unit with a low charged or defective battery.
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[size=14.6667px]It is shameful that DJI try to take any responsibility for their product. If there is a clause about using third party app please let me know.
[size=14.6667px]I could not find anything on Litchi site as well.
[size=14.6667px]Honestly I don't believe for a second that Litchi is responsible for fly-away but if DJI will void warranty such a information should be presented to buyers of Litchi App as well as on the DJI warranty page.
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