JasonMBryant
lvl.3
China
Offline
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Ken, let me explain why communication in this thread has been problematic.
There are two different things happening here. One is that users are able to change the tilt by holding the C2 button and using the dial. The other thing is that users are not able to use do this without changing the exposure.
These are two separate things. Yes, we can all believe that letting people adjust the tilt was meant to be a feature. If you had said that, we all would have understood. However, not being able to to one thing without messing up something else is a bug.
When you say, "It's not a bug," that causes confusion for us. The reason I posted the link that you deleted was to show that this is a common customer service error.
Allow me to clarify the mistake.
When a customer service person says, "It's a feature," the customers hear, "We don't think it is a problem, and we will not make a serious effort to change it." I believe you when you say that isn't your intent, but that's how customers will always hear, "It's a feature."
When a customer service person says, "It's a bug," the customer hears, "We see the problem, and we will attempt to fix it."
The first response you had to the video was "That's a feature." That confused us. We tried to clarify, and you continued saying, "That's a feature." Perhaps the problem was that "that" in "that's a feature" was not clear. We were talking about doing two things at once (which is definitely a bug), and you were talking about the ability to change tilt (which is a feature).
This is all just a communication issue. If we are clearer about what we're talking about in the future, it will be much easier for customers and customer service to trust each other in the future. |
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