Rodger Marjama
lvl.3
United States
Offline
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People that man the phone support/internet support are normally not anywhere close to top level support, more a go between. They may be fine people, but just not from the top bin as they say in electronics business. I have been in the tech support business for a few years why back when, but I did it because I ran a small computer business and most of my income from that was from repairs. So it only made sense to man to phones myself most of the time. Also, this was before the internet took off for the most part, so most of my computer time was actually spent working on them. I will say, unless they given something to share from the upper level, they really cannot do much except listen and help where they can most likely.
-Rodger |
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