DJI Natalia
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Dilpreet Posted at 2017-1-1 07:07
@ DJI Natalia, I have now returned my Phantom 3 advanced to Netherland's service centre and the ticket number (REQUEST #379146) The Case ID is CAS-379916-H7F3R4. I have now read the DJI policy and I am surprised that online chat support did not offer me an option of Refund or new replacement as I reported the problem in 2 days of purchase. Support insisted on getting it repaired, i would have certainly opted for NEW replacement rather that having the faulty camera repaired.
Could you please check this ASAP as it is very disappointing to see DJI after sales service standards ?
Dilpreet, sorry to hear you are experiencing the difficulties, we'll help you escalate the case and handle it soon, thanks again for your support! |
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