MentalEcho Posted at 2017-5-30 14:03
DJI!!! What gives?! I mean...seriously! Another week has passed and still I don't have my money or Mavic! THIS IS GARBAGE. I PAID YOU IN FEBRUARY!

Wow. Had a similar experience with my inspire 2. 2 months held hostage and 2 DOA inspire 2 units. Literally the worst possible service. They must try to be terrible because no company could be this bad without it being their goal.

AmsterdamBM@gmail.com Posted at 2-1 00:19
Wow. Had a similar experience with my inspire 2. 2 months held hostage and 2 DOA inspire 2 units. Literally the worst possible service. They must try to be terrible because no company could be this bad without it being their goal.

AmsterdamBM, I am terribly sorry for the unpleasant experience. Please provide me with the case number, I will check the details and help. Look forward to your reply.

MentalEcho Posted at 2017-5-30 14:03
DJI!!! What gives?! I mean...seriously! Another week has passed and still I don't have my money or Mavic! THIS IS GARBAGE. I PAID YOU IN FEBRUARY!

Do you have an update? Did they give you a working Mavic? Did you file a lawsuit? I'm curious man before I start investing into this company.

I SENT IN MY DRONE FOR A CARE REFRESH WITH THE BATTERY AND REMOTE AND DJI ONLY SENT ME BACK THE DRONE WITH NO REMOTE OR BATTERY, NOW I AM BEING TOLD THEY DID SEND IT BACK BUT I NEVER RECEIVED IT. I HAVE BEEN DEALING WITH THIS FOR A MONTH NOW AND DJI CUSTOMER SERVICE IS SOME OF THE WORST I HAVE EVER HAD THE MISFORTUNE OF EXPERIENCING. ITS SUCH A SHAME THAT WITH SUCH A GOOD PRODUCT THAT THEIR CUSTOMER SERVICE IS SO ATROCIOUS. DJI HAS STOLE FROM A LOYAL CUSTOMER AND REFUSES TO FIX TE ISSUE THEY CREATED. ITS ABSOLUTELY RIDICULOUS, AND THEY HAVE LOST A LOYAL CUSTOMER HERE.  

DJI Natalia Posted at 2017-5-26 02:09
Jamie is following up your case now, please keep us posted in your original post, thanks.

I SENT IN MY DRONE FOR A CARE REFRESH WITH THE BATTERY AND REMOTE AND DJI ONLY SENT ME BACK THE DRONE WITH NO REMOTE OR BATTERY, NOW I AM BEING TOLD THEY DID SEND IT BACK BUT I NEVER RECEIVED IT. I HAVE BEEN DEALING WITH THIS FOR A MONTH NOW AND DJI CUSTOMER SERVICE IS SOME OF THE WORST I HAVE EVER HAD THE MISFORTUNE OF EXPERIENCING. ITS SUCH A SHAME THAT WITH SUCH A GOOD PRODUCT THAT THEIR CUSTOMER SERVICE IS SO ATROCIOUS. DJI HAS STOLE FROM A LOYAL CUSTOMER AND REFUSES TO FIX TE ISSUE THEY CREATED. ITS ABSOLUTELY RIDICULOUS, AND THEY HAVE LOST A LOYAL CUSTOMER HERE.  

DJI Natalia Posted at 2017-5-24 04:56
We'll also keep an eye on it's progress, hope your kindly understanding, appreciate your patience!

I SENT IN MY DRONE FOR A CARE REFRESH WITH THE BATTERY AND REMOTE AND DJI ONLY SENT ME BACK THE DRONE WITH NO REMOTE OR BATTERY, NOW I AM BEING TOLD THEY DID SEND IT BACK BUT I NEVER RECEIVED IT. I HAVE BEEN DEALING WITH THIS FOR A MONTH NOW AND DJI CUSTOMER SERVICE IS SOME OF THE WORST I HAVE EVER HAD THE MISFORTUNE OF EXPERIENCING. ITS SUCH A SHAME THAT WITH SUCH A GOOD PRODUCT THAT THEIR CUSTOMER SERVICE IS SO ATROCIOUS. DJI HAS STOLE FROM A LOYAL CUSTOMER AND REFUSES TO FIX TE ISSUE THEY CREATED. ITS ABSOLUTELY RIDICULOUS, AND THEY HAVE LOST A LOYAL CUSTOMER HERE.  

djiuser_TngjPcrXylT9 Posted at 5-23 13:28
I SENT IN MY DRONE FOR A CARE REFRESH WITH THE BATTERY AND REMOTE AND DJI ONLY SENT ME BACK THE DRONE WITH NO REMOTE OR BATTERY, NOW I AM BEING TOLD THEY DID SEND IT BACK BUT I NEVER RECEIVED IT. I HAVE BEEN DEALING WITH THIS FOR A MONTH NOW AND DJI CUSTOMER SERVICE IS SOME OF THE WORST I HAVE EVER HAD THE MISFORTUNE OF EXPERIENCING. ITS SUCH A SHAME THAT WITH SUCH A GOOD PRODUCT THAT THEIR CUSTOMER SERVICE IS SO ATROCIOUS. DJI HAS STOLE FROM A LOYAL CUSTOMER AND REFUSES TO FIX TE ISSUE THEY CREATED. ITS ABSOLUTELY RIDICULOUS, AND THEY HAVE LOST A LOYAL CUSTOMER HERE.

Sir, we've read your post and Diana has responded to you as well: https://forum.dji.com/thread-190017-1-1.html please kindly keep us updated there for better follow-up, thank you!